'Do Not Renew' Domains still taking payment

[stef]

If a customer invoice is generated for a domain renewal which they subsequently log in and set to 'do not renew', does payment still get taken because the invoice still exists?

 

During my testing it looks as if requesting that a domain is not renewed has no other effect and if an invoice is there and credit card details are set up for the client then it will automatically take the payment.

 

Can anybody tell me if this is the case?

 

Thanks for any help.

[othellotech]

>which they subsequently log in and set to 'do not renew',

>does payment still get taken because the invoice still exists?

 

Yes. The "do not renew" option will stop the creation of the invoice is set *beforehand*.

[stef]

Thanks for the reply. Is it only me that thinks this a problem? I.e., if an invoice has already been created and the customer then opts to not renew it's going to take money from them for the renewal unless an admin is lucky enough to spot it and cancel the invoice before it is due?

 

Also, when domain renewal notices are sent out it asks the client to log in and renew it themselves. At this point it has also created an invoice for the renewal which will get paid automatically if they have credit card details saved. If the client does log in and renew the domain another invoice gets generated and therefore payment will presumably be taken twice. We are having to find a way to remove the 'Renew Now' button from the front end if an invoice has already been generated to stop this happenning - surely this can't be right, or am i missing something?

[XN-Matt]

It will also CANCEL an invoice if the only item on that invoice is a domain. We raised this to Matt and co when we noticed it, which was the best option.

 

Although, would be good to have the domain removed and invoice for the other services reissued, it's just not possible.

 

Matt