hyperactive Posted February 10, 2010 Share Posted February 10, 2010 Firstly let me say, that i have been running a hosting company for going on 8 years. In that time i have used Modernbill 3-5, and whmap. whmap just was to featureless to seriously consider running a business on, and well Modernbill was the most buggy, hard to use, crash prone, expensive, no tech support offered package we have ever seen. What i can say about WHMCS.... 1. it WORKS, flawlessly it seems. Besides a few minor issues with email piping and other easy to solve stuff, this product does what it says it does, and does it extremely well. 2. It has almost every feature i can think to ask for with the exception of one, which im so surprised it doesnt have, that i will devote a paragraph below to it. 3. It is VERY user friendly, both for my clients and for my staff, and for myself. 4. It was EASY to install and setup. I never even had to read the installation manual or user docs! 5. With the exception of a few minor bugs, it was SIMPLE to import my clients from Modernbill. Now, since i dont believe in saying all good about a product, and no bad.... 1. So far i have yet to find a way to change the word "Linkpoint" on the customers Invoice, or the word "Linkpoint" on the email templates to "Credit Card", ill have to say this is a bad thing, though im sure theres an easy fix. But i mean, cmon, if a customer pays by credit card, regardless of the gateway, then the invoice drop-down and email templates should say "credit card". Customers have no clue what "linkpoint" is and will not select it since they dont realize its a credit card terminal. 2. So far, if a customers "product" is canceled (his hosting account), he still gets a new bill each month. Im sure there may be a config option for this, but canceled packages should not continue to be invoiced. I know what your thinking, this really isnt even worth complaining over, and your right. The whmcs is AMAZING in my experience, and i would not use anything else now after trying it. However, if these two small points got resolved, i would give this software a 10/10 stars if anyone ever asked me about it. So for now, its a 9/10 Sincerely 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted February 10, 2010 WHMCS CEO Share Posted February 10, 2010 Hi, Thanks for taking the time to post your review! And the good news is, I think I can resolve your 2 gripes: 1. You can set the name for your active gateways to something more friendly for your clients in Setup > Payment Gateways - just change the Visible Name value in the LinkPoint settings to "Credit Card" and save 2. When a product is set to the statuses of "Cancelled", "Terminated" or "Fraud", no further invoices will generate for it so you shouldn't find they are continuing to be invoiced. There are no settings for this. Matt 0 Quote Link to comment Share on other sites More sharing options...
hyperactive Posted February 10, 2010 Author Share Posted February 10, 2010 And the one thing i said i would mention later that i could not believe was not in this software......... LIVE CHAT!! I mean seriously, i cant name a single support system out there that lacks live chat, except for WHMCS. As feature rich and great as this is, im shocked it does not have a traffic monitoring and chat panel in the admin... oversight? laziness? who knows why it's not there, but it should be. Add live chat functions to this software, and youll have a LOYAL, and LASTING customer with me and my company. 1. live chat 2. ability to pull visitors from the traffic monitoring pane (spawn live chat sessions). 3. if live chat not answered, let user leave a message in the department they asked for chat in. MAKE ME HAPPY !!! PLEASE!!! 0 Quote Link to comment Share on other sites More sharing options...
disenioweb Posted February 10, 2010 Share Posted February 10, 2010 if these two small points got resolved, i would give this software a 10/10 stars if anyone ever asked me about it. So for now, its a 9/10 Matt resolved this for you 0 Quote Link to comment Share on other sites More sharing options...
hyperactive Posted February 10, 2010 Author Share Posted February 10, 2010 if these two small points got resolved, i would give this software a 10/10 stars if anyone ever asked me about it. So for now, its a 9/10 Matt resolved this for you Actually, that statement included my live chat response which i had not added to post yet. So, 9/10 it stands.. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted February 10, 2010 Share Posted February 10, 2010 Actually, that statement included my live chat response which i had not added to post yet. So, 9/10 it stands.. Just use a specialist third-party chat solution, like everyone else does. It's no biggie... 0 Quote Link to comment Share on other sites More sharing options...
hyperactive Posted February 11, 2010 Author Share Posted February 11, 2010 i know its no biggy and i own a copy of Kayako E-Support. I have a fully integrated live chat, and support system. My review is just that, a review. I love the product 90%...would love it another 10% if it had live chat (without the need of multiple support systems to make it happen). You can tell from initial post im not bashing or flaming the whmcs.... so take what i say at face value. the software claims to be a support solution, but ive honestly not seen any support solutions which lack a basic chat system. Just saying that whmcs would be an all around better product if it had it. Maybe it will be added eventually. who knows. 0 Quote Link to comment Share on other sites More sharing options...
disenioweb Posted February 11, 2010 Share Posted February 11, 2010 Maybe it will be added eventually. who knows. NOPE, it was discussed a lot of times ......search in forum.... 0 Quote Link to comment Share on other sites More sharing options...
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