WHMCS can't renew EU domains at Enom?

[cpes]

Hello,

 

we use WHMCS with ENOM registrar module. We have problems renewing .EU domains.

 

WHMCS says:

 

"Client ID 123 has paid for the renewal of domain some-domain.eu and the automated renewal attempt has failed with the following error: This domain cannot be extended."

 

Anyone else with the same problem?

[openmind]

It's not WHMCS, it's eNom.

 

The domain needs to be renewed 30 days before it expires.

[HostRW]

As far as I know .EU domains need to be set to automatic renewal with ENOM. They cannot manually be renewed.

 

Here is what they say in their help section about .EU renewal:

 

In order to renew .EU domains, they must be set to Auto-Renew = ON.

 

The automatic renewal will process 30 days prior to expiration provided that there are funds available on the account. The domain will be renewed for a one year.

 

Due to registry restrictions, manual renewal of .EU domains is not possible.

 

If your domain has already expired and you cannot set the Auto-renewal setting, please submit a ticket and we will attempt to do it manually.

[cpes]

Then it would be nice that WHMCS Enom API would set .EU domains to auto-renew via API. That would automate renewal process.

[equiphase]

When I see that a .eu renewal has been paid and I get the error message, I log into enom, set the domain to auto renew, and then add a to-do into whmcs remaining me to switch off auto renew after 30 days.

 

This could be time consuming if you have lots of .eu domains but for me this works.