custom message

[ozmo]

I currently only allow registered clients to open support tickets. But I would like non members to be able to contact us even if they don't see the pre-sales question link on the Support page.

 

So I was wondering if it would be possible to add the "If you have pre-sales questions, click here to contact us." link to the Submit support ticket template?

 

I would also like to add a similar link to the Affiliate section.

 

Is this possible?

 

Thanks,

Rob

[Adam]

Hey,

 

You should be able to do by editing one of the support .tpl files.

 

From,

Adam

[Matt]

This can be achieved using the logged in variable, for example:

 

{if $loggedin}
Display support ticket departments
{else}
If you have pre-sales questions, please click here.
{/if}

 

This would need to go in the submitticket-stepone.tpl file.

 

Matt

[ozmo]

Sorry for the noobism..... but I added the code to the supportticketsubmit-stepone.tpl (see below) and I removed the cached file but nothing is showing up? Any idea?

 

Thanks,

Rob

 

 

 

{$LANG.supportticketsheader}</p>

 

{if $loggedin}

Display support ticket departments

{else}

If you have pre-sales questions, please click here.

{/if}

 

<ul>

{foreach key=num item=department from=$departments}

[*]{$department.name} - {$department.description}

{/foreach}

[ozmo]

Anyone?

[Adam]

Hey,

 

Put this in your config.php and clear out your template_c folder and run the page again.

 

$display_errors="on"; 

 

From,

Adam

[Adamski]

You need to put this:

 

{if $loggedin} 
<ul> 
{foreach key=num item=department from=$departments} 
[*][url="{$SERVER.PHP_SELF}?step=2&deptid={$department.id}"][b]{$department.name}[/b][/url] - {$department.description} 
{/foreach} 
[/list]
{else} 
If you have pre-sales questions, please click here. 
{/if}

 

 

Should work then. The "Display support ticket departments" is just a description not a command

 

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