jnet Posted December 18, 2009 Share Posted December 18, 2009 No sure if it is a bug or not This is the case A client pays two times for the same invoice so there are two transactions in there We chose the latest transaction and issue a refund. the invoice is now marked as Refunded. ( we want it to be marked as paid because the client has actually paid for the invoice) OK that is simple we can just change the status. But: we go to manage his credit and delete the one we refunded how ever when we login as client we see he still has a balance there. we did all we could but can not get rid of that balance 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted December 19, 2009 Author Share Posted December 19, 2009 about 24 hours passed, No other members can help me with this? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted December 21, 2009 Share Posted December 21, 2009 If you refunded the 2nd transaction, then 1. delete the automated credit using manage credits (you might also need to adjust teh amount on their client record through whmcs) 2. remove the 2nd transaction job done 0 Quote Link to comment Share on other sites More sharing options...
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