Search the Community
Showing results for tags 'telephone verification'.
Found 1 result
-
I'm interested in using security questions (available at for customer verification over the phone for account and technical support. This appears to be implemented in a general way at: "Setup" ==> "Other" ==> "Security Questions", but if that is implemented, it also requires the user to answer their security question everytime they do a password reset for lost/forgotten password or when they want to change their password. I don't want to implement security questions for password changes or recovery, but I do wish to use them for customer verification when providing support for incoming callers over the telephone. Is there some way to have them choose a security question during registration but only have it available for the customer support rep to use for verification purposes over the phone? What would really be nice is to have a one time PIN that they can generate by signing into their account that we can verify over the phone, but I'm not aware of such a feature in WHMCS. Comments, suggestions?
