complete

Just an update to this. I attempted to fix the problem by re-unzipping WHMCS into a new folder tree, then making just the mods to the configuration.php file that were needed for key and DB. Still no go. I couldn't fix the problem until I deleted the DB and re-created it and then reinstalled WHMCS. I'm hoping I don't hit this again as the product comes highly recommended but I need a stable product.

Just a reminder, it WAS working fine. I had gone through and set up everything and it was all working. It stopped working when I checked the box to have new cases emailed, and click save. Then immediately BOOM!

I followed the installation guides recommendation and moved the 3 directories out of public_html, and added the lines to the configuration.php. In addition, I renamed the "admin" folder to something else, and added that line. Regardless, I have verified that the 3 directories are 777, and that the /<admin>/templates directory is there. I even tried renaming it back to "admin" and removing the line from the configuration and it didn't help.

So, I ended up trying this again, and got the same error. However, I thought about it, and realized that I have the extra entries for the downloads, attachments, and admin folder changes. So I put the display_errors item right after the templates_compiledir, and I got a different result. It would seem to be that it shouldn't matter what order... but now I'm getting: Warning: Smarty error: unable to read resource: "/header.tpl" in /home/complete/public_html/clients/includes/smarty/Smarty.class.php on line 1093 Warning: Smarty error: unable to read resource: "/homepage.tpl" in /home/complete/public_html/clients/includes/smarty/Smarty.class.php on line 1093 Warning: Smarty error: unable to read resource: "/footer.tpl" in /home/complete/public_html/clients/includes/smarty/Smarty.class.php on line 1093 So I looked at line 1093 in the smarty.class.php file, but it's just the code that throws the error. I cannot tell where the error is being generated. Bret

I'm currently trying out WHMCS on my 2 week trial. Everything was going great, until last night, I went into the administrator profile, and checked the box that indicated that I wanted to receive Emails when new tickets are created. Then... BOOM! After clicking Save, the screen went all weird. I could see the data but all of the WHMCS UI around the fields were gone. So I closed my browser, cleared cache/cookies, and tried to logon. After putting in the creds, I get just a blank page. However, if I go to the non-Admin area, everything is working fine. I tried the show error message thing in configuration.php but when I do I get an error stating that that line is invalid in the configuration.php file. I'm thinking that maybe something corrupted the administrator account. Is there a way to recover from this? I really don't want to have to reinstall and this isn't boding well for trying out this product... it was looking really good until this...