SingleOS

I also think that it would be nice to have it, but from an accounting perspective it will automate bookkeeping only if the WHMCS user accepts/accounts all the transactions (even direct payments to bank account) though WHMCS.

Hi Frank, I'm sure you'd get customers and you will grow. The whole industry is growing and I'm sure you're good and that's why you are growing. However the applications, the websites and everything you host requires more resources today. There is a growing demand for any kind of "distributed computing" systems because they are better optimized, more efficient, high performance and provide better ROI both to providers and consumers. So I can not agree with the conclusion "There's more to web hosting that buzz words my friend". There always be a buzz in this industry. However the Cloud computing market is growing rapidly and steadily.

Authorize.net is good. I have experience with LinikPoint gateway in the past. It works, but I don't like it. As you know authorize.net is integrated with WHMCS. To use it anyone should open a Merchant account. I like Chase Paymentech in the States, but there are many other good providers of online credit card processing services.

The process of moving from the traditional stand-alone servers to any kind of infrastructure and platform solutions that utilize the concepts of distributed/cluster/grid/cloud computing is inevitable. How powerful should b an isolated machine to handle the load of even one large web enterprise...? I would suggest to any web hosting provider to look around and to start exploring the opportunities to use its own Cloud computing infrastructure and to start testing various Cloud hosting automation solution. Honestly... I do not expect traditional hosting providers to grow within the next few years. The innovations in computing and the new model of creating, delivering and using computing resources is just too strong, to be ignored.

Matt, i was affected by the way you responded to the thread! It is clear that I wasn't a threat. Don't repeat it, because it puts you in weak position! I appreciate your response here, but no one still acted on the tickets! And please don't try to play hard. The phrase you missing is "I apologize" or anything that sounds polite. You are impolite! I don't know your position in the company and it is not my business. However the way you responds is not good for WHMCS' business reputation. Please note that I was very close to fill an official complaint! At the same time I did what you said here and that's why I should "Thank you" for taking time to respond here! As I said that I really appreciate WHMCS business, and I hope you can see good things that your customers say!

Matt, I can believe it! Instead of being rude and ignoring a customer, your rather help me! Instead of acting on the Ticket, you have put it to "Customer-Reply" status without even replying on this! We are in trouble and instead of getting support you are threatening me that you might not be working on my ticket -> "Making threats like this will not make your ticket be answered any earlier, and bumping the ticket like you've done will actually slow things down as that's taken you to the end of the queue again". This is amazing and is definitely the worst way to communicate with client! I have never received such response from a service provider! Did I say anything that sound like a threat? Does this - "What should I do to get response and resolution of my ticket. I have a few WHMCS licenses and if you guys don't want us and don't care that we need your support, please let me know. It is not that hard to switch to another CRM!" - really sound like a thread? I do not do threats and your response is unacceptable! May I get resolution, please! I need your help so do something instead on moralizing on me! We are paying to WHMCS and when I put "High" priority I didn't want to waste your time! It is really emergency! PS: I have opened 2nd ticket because the first one might not be opened in the appropriate section! Hope this is not be another reason for you to continue ignoring me!

You know... I appreciate WHMCS's business, but i have submitted support ticket at 10:14, 31/07/2010 and I didn't get any response yet! It is High priority and the issue is emergency! What should I do to get response and resolution of my ticket. I have a few WHMCS licenses and if you guys don't want us and don;t care that we need your support, please let me know. It is not that hard to switch to another CRM!

I can make a suggestion which would work good for you guys. There is a very friendly U.S. merchant provide called Noca. it is cheaper than PayPal, but unfortunately it does work only in the U.S. market. Call them and tell them you need to use their services in the UK. I don't think it is big issue fro them to launch a UK service or to allow UK users to join their system.

Hello, Good to talk to you. We are setting up WHMCS and I saw that on the payment page (where customers are supposed to use their credit cards) there are 2 fields "Issue Number" and "Start date" that we don't want to display. Any suggestions on how to reconfigure this page? I appreciate your help on this!

Hello, I have just signed up with WHMCS and my order has been initially marked as "Fraud" because I was shopping from another country. I have submitted ticket in WHMCS help desk and got prompt response from Sales. The support ticket staff responds promptly during the weekends, something that i like. Most software vendors close during the weekends. I appreciate that and I'm glad that my issue was resolved and I can start using WHMCS. Thank you! Dimitar

Thank you Matt. I have received prompt resposne from WHMCS sales agent and we are already working on implementing the software. I think that I shall post a positive review about WHMCS (http://forum.whmcs.com/showthread.php?t=25360). Cheers Dimitar

Hello, I have tried to sign up today and to make payment in WHMSC system. For some reason it filter the IP addresses and if anyone uses an IP address different from the administration and billing address stated in the form the system marks the order as "Fraud". I find this a very primitive way (please do not offend) to fight fraud. It means that anyone who travels a lot and has business activities in different states and countries can not make purchases. Honestly I feel that it is inappropriate to have my order in status "Fraud" only because the WHMSC system is so "conservative" that it locks the IP address of the order to the account administrative and billing details. As you can imagine there are proxies and many other various ways for any fraudster to break such defense and to use hide the real IP address. At the same time anyone who is trying to make a purchase is bound by the WHMCS system. I have lost 2 hours to deal with the status "Fraud" of my real order without any success. Unfortunately there is no phone support at WHMSC and the phone number listed on the website requires a booking. Those are 2 things that you guys definitely need to change. You product looks good and definitely deserves better pre-sale and customer support as well as some changes that would make your system more friendly (not more vulnerable of course). PS: I'm curious how long it will take to the support to respond my ticket (881136). This is also something that makes to decide whether to become clients or not. Best Regards Dimitar