Createdperfect

I to have experienced this error. Would someone be so kind as to elaborate on what could cause this or how to fix it?

I sent them the ticket and they changed the ip address and I am still getting this error. I even went back through the setup and was on the phone with enom. They informed me to see if I can get help here. I have my IP set correctly in the whmcs that I know of under "Server" also I have set all the cron jobs that were asked to be set in order to operate properly. I just cant figure this out. Even went to adjust the dns and it still says invalid IP and gives me an ip even my reseller provider cant understand.