GS-Richard

The whole point of VAT is on payment you receive. If it's unpaid, you have no money to pay VAT on... Looks like your VAT administration are talking out their ass, just like they do in the UK.

And why do you need to pay tax on unpaid invoices?

Nope.

Hey, In v2.4, under "pending orders" you would be given a list of orders which where in the pending status, with the amount they cost and if they where paid for. The problem comes in v2.5.5, the pending order page, does not show if the "server" in my case has been paid for, meaning I have to go into every clients profile and look at their transactions. This is a long... and painful process, seeing as it can take up to 24 hours to build and setup a server, so I normally have 7-8 orders going at a time. All I ask is that you include this extra "Paid" column as was in v2.4, as surly in an update you are meant to add to features, not remove them!

Matt, I send an email in yesterday at 10AM UK time. It has still not been answered... Sorry; but if you have no support staff, you can't create something and then leave it, you have to offer support, or else why is it pay monthly and why is it so expensive? As stated, I would rather have a product not as good, but that has good support, even if it's more expensive. Get sorted out... Quickly. This level of support for something such as your product is worrying. And you will be looking at it shortly? It's nearly been 48 hours... your 46 hours too late. I expect whatever needs to be done, is done within the next hour.

Give it time? My company in run from WHMCS, and my company runs my life, it's my Job, it pays enough to support me, my family and my support workers, having to wait 24 hours for a simple support response is damaging my company. Try running a serious business, the kind you rely on for your income, and say that again, you simply wont be able to. This should have been sorted in less than 3 hours. Thanks Steve, at least someone agrees with me.

Ok. It seems that now is the perfect time to switch products, I can’t run my business on software that it takes over 24 hours to get support for, that just pointless. Can anyone recommend other billing software?

Yeah Roger, I would also think so... But it's coming up to 12 hours since I emailed the support team... And still no responce...

Kind of urgent. It's now been over 4 hours...

I've just updated my version of WHMCS to v2.5.5, and I seem to be having a few problems. My clients get this error: "License key validation failed. Please contact support." and on the admin page, I get redirected to a local key section, which I have generated and uploaded. I have uploaded the key.php file to my root whmcs directory, but I still get the error. Whats happening? All the time my billing system is down, i'm losing money, I would like this to be sorted within the hour. I've had my license many months. Regards, GS PS; I've already contacted your support department (support@whmcs.com) but I am getting no reply, its been over 2 hours now... I NEED a responce. I'm going to have to downgrade now...

When I go to: order.php?order=domain I see a blank order form which is rather off-putting. Is there any way to disable the link that is shown on the order form to "order.php?order=domain" in WHMCS? Thanks, Richard.

I know this might sound stupid, but did you add the database user to the database?

UPDATE: My bad. It's because there is no "default" server set. I've set one now and the error has gone away.

I see: In the WHMCS admin panel: It happened after I added a new server.

Ok. Thanks anyway. Any ETA on V2.5?

Ok thanks. I've submitted it to the request tracker. I know you hear this allot; But I really do need this

Hey, This is more of a question really, but here goes nothing Can WHMCS limit dedicated server sales by a set number? Like if I only have 12 dedicated servers in stock, only 12 can be brought? Thanks, GS-Richard