claude

Disregard post I had to change content_container_bg.gif tks

I hope some one can help me I been trying to fix the css for the menu on the portal template. pls see image attached. How can I fix this problem. I know a while back I found a thread but cannot seem to find it again. Pls help as I went to make the center content smaller width. thks

Thank you John for your reply.

When sending a predefined email. I have created a dummy client. I create account and receive the order confirmation that shows using php mail form WHMCS: Dear xxx We have received your order and will be processing it shortly. The details of the order are below: Order Number: xxxxxxxxxxxxx Product/Service: Starter Plan Domain: xxxxxxxxxxxxxx.com First Payment Amount: $0.00 USD Recurring Amount: $0.00 USD Billing Cycle: Free Account Total Due Today: $0.00 USD You will receive an email from us shortly once your account has been setup. Please quote your order reference number if you wish to contact us about this order. Signature goes here... ******* My question, how can i send order details once approved. I went to setup-> email templates and their is email there, but how do i automate this after it's approved. I have gone to the wiki and looked at other postings but can not find the answer. Can some one pls help or direct me to correct tut. Also when I go to client side there is drop down box send emails but cannot find " Hosting Account Welcome Email", how do I set this up. Hope someone can help. Thk you Claude PS to this post I have created a new template but he variables are not being pulled up making me type everything setting over manually. Pls help. tks

Thank you John had server settings wrong got it fixed.

I'm trying to create a dummy account to test WHMCS. I created a package called starter and it's Free.. no billing as this a only a test. When I press create account I receive "Module Command Error - (Curl Error) Couldn't resolve host '' - code: 6". Does anyone know why this is happening and causing and if there is a fix for it. Help greatly appreciated. Thks

Found it in setup -> ordering -> thanks

BAJI26 thank you for reply. I'm using portal template and have created a test package and when i go through the process of ordering the steps do not show. Do i need to turn this on somewhere? Help is greatly appreciated. Thank you

Hope someone can assist. When a customer is entering an order I wanted to have Step 1, Step 2, Step3 and so on.. Is this already integrated in V.4? I searched the forum but didn't come up with anything. Hope someone can help. Thk you

Hi John.. stupid me. I was not going to the post reply drop down.. ooopsss thanks for you help. resolved.

John Thanks for reply. I hit f5 to refresh and have set to auto refresh 1 minute and I have also cleared my cache and restarted the program in FF and IE still shows Answered. None of the dropdown works when using it. Hope you can further assist. Tk you

Update - I'm able to close ticket and re-open it, but to use other settings in the dropdown does not seem to take. pls assist if you can. tks

I hope some one can help. I'm noobie with WHMCS. I'm having problems with support ticket section. I have created my departments. I send a ticket via member area. In the member area I'm able to see the ticket submitted, I log into WHMCS and also able to see the ticket. If I reply to ticket in admin area I can see the replies, but how do I change from Hold, Answered Reply, In Progress. When I press ad response that drop down does not change. Also when I go back to client area there is no response. I'm receiving emails fine. Can some advise what I'm doing wrong? Can someone can assist me. tks