And he received the error:
Registrar Error
Duplicate values for nameserver
I was able to replicate it, so I logged into the Directi account and did it within Directi's panel and it worked fine.
We were changing nameservers from:
ns1.byet.org
ns2.byet.org
to:
ns3.pinnacle-solution.com
ns4.pinnacle-solution.com
Any idea as to what this might mean?
but my balance due is 0. It won't let me reissue the license because it claims I haven't paid, but the invoice system is up to date, what can we do to get my license active again?
No,
This is the notification. They have a month to correct it, whoever is at fault, but the invoice system they use, is popular, I have it for other subscriptions, and it doesn't happen.
Your internal billing system needs to be fixed ASAP.
My invoice was due on 05/28 and the paypal subcription automaticaly paid you on 05/28.
However, there were numerous hours of "WHMCS Is Unlicensed" message for users and support staff.
Completely Unacceptable. Next time downtime caused by something ridiculous will force me to reconsider the subscription and software that I use.
WHMCS is wonderful, well rounded software, but do not let that happen again.
I do want a post-mortem as well so that I can be assured that will not happen again.