oh crap - you mean you have to redo everything for every update? (we are starting out w/version 3) - no updates yet for us.
does an update reset you back to all default settings? what about the admin area? that does not get redone as well does it? (like knowledgebase, package descriptions, etc)
i think customization would be so much easier if every page was not a maze of nested tables along with data outside of tables just hanging around. i have been trying to get rid of tables and replace them with divs, replacing center tags with css, etc. now that i know i am going to have to redo all of this with each revision i think i am going to throw up