FiremanBear

Funny, I am having the same problem! Its been 28 hours since I opened a ticket and NO RESPONSE. Did these people go out of business? If not .. they are sure about to if they don't get this fixed.

ok .. Matt (Staff) [Ticket #623924] doesn't seem to think anything is wrong .. let me lay out he facts: 01> [Most Important] Client has never been late with a payment to date 02> Due date at time of suspension was11/23 03> System configured to generate invoice 30 days in advance of due date with a 15 day reminder. 04> Invoice generated on 10/24 @ Midnight (When the cron ran) Shows the correct due date 05> Account suspended on 10/30 @ Midnight (When the cron ran) Suspension Email does NOT show the correct due date 06> I happened to be sitting at the computer when the CC copy of the suspension email arrived in my inbox. 07> I reactivated the account because it was not overdue, and disabled automatic suspension until this is resolved. 08> I apologized to my client via email. 09> Client paid invoice 10> System now shows the next due date of 12/23 which is correct. And Matt still insists that nothing is wrong. Like I said to him .. I am not the sharpest pencil in the box, but I am not a dumba$$ either .. I have been in I.T. for 20 years. I know my way around a computer. It just does not logically compute. If it is a setting I have then fine, I can accept that .. but show me the setting so I can fix it! I just picked up a major governmental client and cannot afford to have this happen to that account. I like WHMCS, I think it is a very good product, but right now I am seriously considering looking at other options strictly based on the support level I am receiving.

Forgot to mention .. I am on version 4.3.1

I just had a customer account suspended improperly. Invoice was created on 10/24, due on 11/23 for $9 .. Was suspended 7 days after creation date and not due date! I HAD the automated settings configured to suspend 7 days after due date, but until this issue is resolved, I am not automatically suspending any accounts. Had I not been sitting at the computer when the cron jobs ran, this account could have been suspended for hours unjustly. Here are the setting I have: Automatic Module Functions Enable Suspension [X] Tick this box to enable automatic suspension Suspend Days [7] Enter the number of days after the due payment date you want to wait before suspending the account Enable Unsuspension [X] Tick this box to enable automatic unsuspension on payment I knew to look into this suspension because this customer has never been late in a payment in the past. Am I missing something?

In my Products/Services section I have two items that are not displaying the prices correctly. On one I have it set up for $4.00/month or 48/year. Everything else is not available (-1.00). Yet on the WHMCS shopping cart it is showing 1-month price - $4.00 and 12-month price - $4.00 On the other I have it configured for annual of $10.00 but the WHMCS shopping cart it is showing 12-month price - $0.83! Any suggestions?

I am having an issue with images in my WHMCS Email Templates. When I create the template, the image is there but when it arrives in my inbox, it is only a URL link to the image. Suggestions?

-----> Found the answer in Tip & tricks -- Sorry for the duplication <-------- I have had to pass on a price increase from my domain registrar to my customers. I went into the domain setup and adjusted the prices on the effected domain extensions last month. This month a customer with one of those extensions had an invoice created with the old pricing. I manually went into each account with the effected domain name extensions and modified their renewal/recurring amounts and that was time consuming. Is there a way for me to bulk update this so that I don't have to do it for each individual domain? Right now it isn't too bad because I am small, but if I grow much more, it could be a bear to update! Thanks Jason

I have configured my pricing for Monthly, Quarterly, Semi-Annual and Annual, however, when a customer goes to order, it only shows the monthly price for all periods? Suggestions?

Working in the email templates .. the default merge fields for any of the comain information is not present. Looking at the merge field lookup ... they are not there either. Specifically the Domain, Username, Password, Package, ServerIP, name servers (all in brackets "[ ]") which are in the Welcome email. Suggestions? Jason