gservat

Hi all, A client of mine signed up for a yearly hosting package, and 1 year .com domain. The invoice total came as $hosting+domain for the first 364 days then $hosting every year. They subscribed to PayPal so starting from the second year, I don't get the $domain renewal amount. Has anyone noticed this? I'm running WHMCS 4.0.2. Thanks, Gonzalo

Hi all, I'm just wondering if the Sales Tax Liability report is not reporting what I expected to see there. Say I have an invoice that has been paid in 2 lots .. eg: Invoice #123 - Total: $100 - Created 22/02/2009 Payments for Invoice #123: 29/02/2009 - $50 12/03/2009 - $50 When looking at the Sales Tax Liability report, it would actually show $100 for the subtotal of invoice #123 and date paid 12/03/2009 (date when the invoice was marked as paid), however, we really only received $50 in March and $50 in February. If I look at a different report (Monthly Transactions), it shows correctly that only $50 were received in March. Is this how the sales tax liability report should be behaving?

I'm not really concerned with the suspending part, though... i'm more concerned that WHMCS will not add a domain to an existing client. It creates a new client with the domain so I have to login into Plesk and merge them (trying to minimize intervention when adding a new hosting account to an existing client)

@redrat: I don't think that'd work. Judging by the name of the setting, I suppose it would not add domains that already exist in Plesk. My problem is that it's adding new domains for existing clients as *new* clients into Plesk. @John: I don't follow you. Why would I add only a domain registration order? I want to be able to add new hosting accounts to existing WHMCS clients and have WHMCS *add* the domain to a client and not create a new client. Did my original message make sense?

Hi All, There's one feature I'm missing that I'm not sure if it has been added in the last release. Failing that, I'm wondering if anyone else has done this sort of thing and can offer advice. I have some clients that are resellers and the way it works is that they don't just have one big reseller account with (say) 50 domains, they add domains as they go. I have a Plesk server and a cPanel server. The problem is when they add a new domain to their account, WHMCS tries to add a new client *and* domain to Plesk and fails as the client already exists. What would be ideal is if it would check if the client exists first (under the first/last name, or a hidden "client ID" field?), in which case it would just add a new domain to the clients' account. I'm not sure if it works with cPanel, but certainly not with Plesk so I find myself having to go in manually and add the new domain (pain). Also, auto-suspending doesn't work as it's designed to suspend entire client accounts and not individual domains. So, has anyone got this type of setup? any ideas? Since I've coded in PHP, I thought about making the changes myself (if it's even possible to get the source code) but I'm concerned how long it'll take me to do this. Might be cheaper to just change the business model. I don't see why it doesn't work though; if a client is allowed to add a new "hosting" order into their account, doesn't it make sense to have Plesk *add* the domain and not try to create the same client again? Thanks in advance. GS

What sparky said is correct, but it looks like 'Tax Due' is hardcoded somewhere as viewing an invoice in the 'Summary' tab also shows 10.00% Tax Due (as well as 'Printable Version' and 'PDF Download'). I tried changing 'Tax Due' to 'GST' in the English.txt language file but it didn't make any difference.

Hi, I've been reading the WHMCS doco, and the forums, but couldn't find an answer to this. Is there a way to offer special domain pricing when bundled with a hosting package in a particular cycle? (say 20% discount on certain TLDs when combined with minimum 6 months hosting on any of the packages). If not, do I have everything I need to develop such a module or would changes to the core need to be made? (which, of course, I can't do without the source) Thanks

Hi All, I'm sure I have the Plesk module configured correctly as I can create accounts OK. I tried unsuspending an account (which is currently suspended in Plesk) and it said the module command executed successfully but the domain remains suspended in Plesk. Any ideas why? Does WHMCS keep a log of module commands input/output? Thanks!

... anyone?

I hope it does real soon! WHMCS looks good, it just needs to catch up a bit with the Plesk plugin I did ask the WHMCS guys about this reseller stuff and they said its a limitation of the Plesk API. Since I've never played with the Plesk API, I can't really check. To be honest I'm surprised nobody has asked for this functionality. It's typical reseller stuff. If an existing client wants a new domain, it makes sense that they would want the domain created in Plesk *under their client account*. Nobody cares for this functionality?? Maybe everyone else does it some other way ... I've no idea.

I'm surprised nobody has replied to you yet. Is it possible that the client already exists under the name he/she signed up as? The only time that this happens to me is when existing clients place new orders for domains under their account. Apparently the Plesk API is limited in this regard and the hosting account cannot be created under the existing account. It creates a new client and appends the ID at the end which sucks but maybe with Plesk 9.x it'll be fixed (since it has true reseller support).

Try adding before the {math ... } line something like: Invoice Total Goes Here: "{ $invoice_total }" ... just to see exactly what's inside the variable. Your math equation line looks fine so it must be something to do with whats assigned to $invoice_total.

Hi All, I'm new to WHMCS. I'm currently evaluating WHMCS and I'm loving it. As many other frustrated ModernBill/Plesk Billing users, everything I hated about Plesk Billing is fixed in WHMCS The question I have is regarding the Plesk "module create". I have an existing client that I imported from Plesk Billing and I went to create a new hosting account for him. I was hoping that WHMCS would create the domain under this client's account in Plesk but, instead, it created a *new* account with his full name plus a couple of digits at the end. Please tell me it's possible to achieve what I want without having to go and manually move the domain to the client's account once created in Plesk? Thanks !