Huff

Thanks for all your responses guys (and ladies?). Valid points are that I could let it be and just get on with it and that I could let someone else register for me. I am a one-man show so I don't have work people in the office back home. Two things that I still don't understand in the discussion about fraud: 1) Anyone that wants the demo can get it - fraud or not. At the moment I am at a Starbucks cafe, so I should enter the Starbucks address to make the IP-check pass - what does that say about my intentions? I pass the fraud test, I get the license, I am untraceable. 2) Even if a 'fraud' gets a demo license, what is the problem/risk? How does it threaten WHMCS? Spam is annoying, but officially you can't use the system without a license so the control over the use still lies with WHMCS and if you don't pay (fraud or just not convinced) you do not get to use the software. And that's it. So I still don't see a benefit of using this registration system and particularly using it in such a rigid way that there is no way to register, even with a fair claim that the IP and the business address do not match. Referring to Richards feedback: I'll take your word for it that the guys at WHMCS have a great piece of software and that they deliver great solutions, but my feedback is aimed at the registration process only - and personally I still feel that there is some improvement necessary in that specific field.

Thanks for the response guys. I think that upon receiving real mail, fraud seems unlikely. At least less likely than a random person registering from a random address in the IP zone. If I register from a hotel in Asia, does that sound like a serious business wanting to use your software? Secondly... fraud?? a) demo license is free, so no financial loss if someone registers that isn't actually planning to buy a full license; b) money in the bank -> activate license, no money, disable license - seems like a pretty fraud-proof construction, so why care whether I am actually in the office or at home or even on vacation when I register? Ok, so I should register from a fake address (the hotel is not my real address) to be allowed to have a real license? It seems this is the world up-side down. What happens when I return home and continue to use the producet, with a license, that is registered to a holiday resort in Asia?? Ohhh, of course, I have to go through the whole process again... In my opinion, it's only a matter of accepting a real, potential client, putting one tick in a database field and everything is good to go. My information has definitely already been registered (upon retry I received the response that my email address was already in use), so it cannot be more than that. So why do I spend my time writing here? Because I would be testing the software but now have some spare time on my hands. And I am a bit frustrated that something as daft as this can even still happen in this time in history.

Good day, Excuse the negative feedback, but I was absolutely amazed at the unprofessional way the new user registration is handled. And I was even just trying to get a DEMO license. The situation is as follows: I am currently on vacation (working vacation...) and wanted to register for a demo account. My company, my servers and my country of residence are in The Netherlands. WHMCS refuses to register me unless I give them the current address of the hotel that I am staying in on vacation?!!?! This is absurd. Even after email three times with the support staff they were unwilling to accept that I am a real person (not a bot) and that I did really want to test the software (with a demo license for starters). I am disappointed.