nhudson

Hi folks! We've got a couple of great, must-have WHMCS Addon Modules for you! Network Issue Notification Network Issue Notification will send an automatic email to all clients with hosting on the affected server alerting them to the issue together with a link to the Network Status page. This feature will increase awareness of upcoming maintenance and unexpected outages, and should ultimately reduce the number of support tickets that you receive. This module features simple setup and uses the WHMCS email template system to allow complete customization of the alert email. This module is validated to work on WHMCS 7.0 and above. It may work on older versions, however, it has not been tested on versions prior to 7.0. 7 Day Free Trial [order now] Full License: $24.95/Year [order now] Use Promo Code WHMCSFORUM to save 20% off your order! Questions? Feel free to contact us. Fraud Order Ticket Fraud Order Ticket will automatically open a support ticket on your new customer's account should they fail to pass fraud checks. This allows them the opportunity to respond to verify their account, clear up any discrepancies with their order, or ask any questions. This module features simple activation and setup, with the ticket subject and message fully customizable from your admin area. This module is validated to work on WHMCS 7.0 and above. It may work on older versions, however, it has not been tested on versions prior to 7.0. 7 Day Free Trial [order now] Full License: $24.95/year [order now] Use Promo Code WHMCSFORUM to save 20% off your order! Questions? Feel free to contact us. Custom Development Need something else? Feel free to reach out to us to discuss! We are happy to discuss custom development for just you - or take suggestions for modules that all might enjoy. NOTE: WHMCS Pro Tools is not affiliated with WHMCS. Modules purchased from us are not supported by WHMCS Staff.

While WHMCS is supposed to automatically cancel addons when a package is terminated/cancelled, it doesn't always, so I wrote a quick hook to check and cancel the ones that get missed. Figured I'd share <?php function hook_cancel_addon_packages($vars) { $query = mysql_query("SELECT tblhosting.id, tblhosting.domainstatus, tblhostingaddons.hostingid, tblhostingaddons.status FROM tblhosting, tblhostingaddons WHERE (tblhosting.domainstatus != 'Active' AND tblhosting.domainstatus != 'Suspended') AND (tblhostingaddons.status = 'Active' OR tblhostingaddons.status = 'Suspended') AND tblhostingaddons.hostingid = tblhosting.id"); while($row=mysql_fetch_array($query)) { $hostingid = $row['hostingid']; $query = mysql_query("UPDATE tblhostingaddons SET status = 'Cancelled' WHERE hostingid = '$hostingid'"); } } add_hook("DailyCronJob",1,"hook_cancel_addon_packages"); ?>

The problem here is that we DO pay for MaxMind... WHMCS only supports the "free" version of MaxMind.

We recently started getting errors in our MaxMind saying "MAX_REQUESTS_REACHED", even though we have over 17000 queries available to us. We contacted MaxMind and they told us it was an issue with WHMCS and that they need to simply add "requested_type=premium" to the query. So I sent in a ticket, because this is obviously a flaw with WHMCS, and got the following reply: So, apparently, because WHMCS development team has a history of sloppy code and didn't properly implement MaxMind, we have to suffer? We have to suffer because we get enough orders in a month that we can't use the free service like most other people? We have to push MaxMind to do something that they shouldn't have to do, because WHMCS developers are sloppy? This is not acceptable and needs to be fixed. If you're not going to PROPERLY implement something, don't implement it at all! I think we're all tired of WHMCS's half-assed coding. - - - Updated - - - Ticket #CTL-335526 for anyone that works here that actually wants to help instead of blow the issue off.

I think the best way to do this is to set all the invoices that are more than X days past due to the "Collections" status. Then you can export the invoices that have a status of Collections from the reports menu. I believe this is what you're trying to do, if not, if you could re-explain...

Got a reply from Andrew, figured I'd share in case anyone else gets stuck. The code provided worked.

Hi all, I am using the licensing addon and need a little help, because I'm losing my mind trying to wrap my head around this. $results['addons'] returns something like this: name=Branding Removal;nextduedate=0000-00-00;status=Active|name=Another Addon;nextduedate=0000-00-00;status=Active I'm trying to figure out how to convert this into a usable string. For example, if "Branding Removal" is in the addons and the status of the addon is "Active", $brandingremoval would return true, but otherwise false. I found another thread on this at http://forum.whmcs.com/showthread.php?31986-Parsing-WHMCS-Licensing-Product-Addons-in-PHP - but the code provided there doesn't work. Any ideas?

Is support still not 24/7 here or what... Been waiting over 6 hours for someone to lookup a Licensing Addon on one of my old licenses and move it to a new license... And at a stand still until they do. What is the average response time these days?

This module is available at http://www.webbytech.net - It was sold a few months back.

So you change your story from resellers customers receive lower priority support to now only distributors customers receive lower priority support? Even though you told me many many times when I worked at one of your larger web host resellers that they, too, should expect the same lower priority treatment? You're contradicting yourself. I'll just leave it at - what you're doing has already cost you one customer - and it's bound to cost you more. I guarantee I'm not alone.

I stated it once. Then people replied here trying to discredit my opinion, and I stood behind it and backed it up. I don't go into a debate if I'm not prepared to back my opinion up. If someone tries to discredit what I'm saying, I back it up. Simple as that.

I'm still entitled to voice my opinion on the level of service that I received while I was using WHMCS. I'm sorry that you don't agree with me, but that doesn't make me a troll. As the forum description says "Feedback helps us to improve WHMCS." Hopefully Matt can learn from the loss of one customer how to change his attitude to prevent losing more.

So when someone states facts that you don't agree with, that makes them a troll? lol. I'm not bashing the product. I'm bashing the unethical false advertising of the level of support provided to resold customers, and the unprofessional way that Matt is treating resold customers. Simple as that. Again, sorry you guys worship Matt and can't see that he's wrong.

How am I trolling? I'm stating FACTS, based on PERSONAL EXPERIENCE. I'm sorry you have that "I love Matt" worship, but I don't. He's wrong. He's gone against what he's publicly advertised. And I'm calling him out on it. I'm sorry you can't see facts when they're right in front of you.

I developed and advertised these modules BEFORE Matt decided to start treating me like garbage. Maybe everyone else will tolerate that, but I sure won't. And - I'm here because I'm entitled to be. I've still got a valid WHMCS license (for now anyways, it's even a direct license too!) - and I'm posting FEEDBACK, just like the forum title states - "Good or bad". Matt needs to learn that there ARE other solutions out there that are just as good, and provide BETTER support, and aren't cocky and arrogant like he's become -- and he can lose money that he would otherwise be getting (from a direct or resold customer) by treating them like second-class citizens. I'm glad to be ported off of WHMCS, and glad that the install I have up is only for testing purposes because, unlike Matt, I make sure that ALL of my customers are taken care of - not just the ones that make me the most money

I bought from LicensePal because Jay and I have a great working relationship. Not to "save a couple bucks". I bought through a reseller because I *always* help out those businesses that help me out. Never used to be an issue, until now Matt's decided that he wants more more more money - and that resellers' customers can't expect the same level of support as his own (even though he advertises that they'll get it)

Oh, I don't have a support issue ... anymore. I was treated like a piece of garbage just like the person that started this thread. I chose to speak with my money, and I got out. And, this isn't whining. Nobody in here is "whining". WHMCS is engaging in FALSE ADVERTISING, openly advertising that they'll offer support to resold customers just the same as their own, then reneging on that advertising down the road. That's dirty, that's unethical, and that's wrong. If you think it's OK, then that's your opinion. I certainly hope you don't treat your customers the same way.

cPanel provides STELLAR support to ALL cPanel licenseholders. I've put 2 tickets in to cPanel this month (with a license from my datacenter) and got them resolved in under 2 hours. They don't discriminate. Also, comparing a hosting reseller to a license reseller is a bad comparison. In the case of a hosting reseller, it is typically told upfront that the reseller is to provide support to their customers. Read this page, right on WHMCS website: http://www.whmcs.com/resellers/ They PUBLICLY advertise that "we provide full support to your resold customers just the same as if they had signed up directly with us". Only after the fact do the resellers find out that their customers will be treated as second-class. Tell me again - How is what they're doing right? Or is everyone still caught up in the "Oh, Matt is our HERO, and he can do NO WRONG, because he is the owner of WHMCS!" garbage? They advertise that they'll treat resold customers the same, but that's clearly a blatant and flat out lie based on what Matt said. Low, dirty, unethical, greedy business practices is what this amounts to. I remember when WHMCS first came out, and Matt was a reasonable guy. I actually talked to him on AIM a couple times, and at that time, he seemed to care more about providing a solid product than how much money he was making. I think that his fame and fortune has corrupted his morals and basic business ethics. It's REALLY a shame how money changes people. Hey Matt - I know that you make a CONSIDERABLE amount of profit every year. How much of that would be lost if all your resellers pulled all their customers out and brought them to another solution that didn't treat their resold customers like unimportants? Hmmm.... PS: Before you try and delete everything or change the website before replying, I took screenshots

As I've told you before, Matt, a customer is a customer. It does NOT matter if they purchase from you or a reseller. Regardless of where the license was purchased, you are still receiving payment for their license and still generating a source of revenue from them. As I've stated many times before, you need to learn the fundamentals of customer service. You should be treating all your customers equally. A reseller's customer is still your customer, whether you want to believe that or not, and treating them as second-class is plain WRONG. You might be the largest hosting management software right now. But then again - WHM AutoPilot, ClientExec, and ModernBill all had their days in the spotlight too. That was until something new came along with more features and better support. Some day, Matt, your day will come too - and a product will come along that doesn't treat certain customers as second-class based on who they purchased a license from - and you're going to lose the business of all those people that you treated poorly just because they bought from a reseller. If you don't want to treat your resellers' customers as equals, then stop offering a reseller program. It started off with them not getting domain reseller accounts or dev licenses or being able to transfer licenses. Now you've stooped so low as to degrade the level of service that they receive? That's pathetic.

Hi there, You are able to store any kind of logins within the software itself. Also not sure how well versed you are with PHP, but this software does have a full-featured API allowing you to access the encryption and decryption functions, to extend/customize/addon to.

Please try now

Version 1.5 Released - Includes full-featured remote API API Documentation: http://www.ihelphosts.com/knowledgebase.php?action=displaycat&catid=3

This has been added

Developer Licenses are now being offered, based on demand. Developer Licenses are $120 one-time fee and include full source code access with the exception of our proprietary encryption classes. These must stay encoded to protect you, our work, and enforce license restrictions. Using a developer license, you would be able to see how the software works, as well as addon or expand its functioning on your own. If you are familiar with PHP, this license is great for you. Can be ordered at: https://www.ihelphosts.com/cart.php?a=add&pid=13

New release just pushed out, with a couple bug fixes, and adding language files to allow customizing of phrases.