nhudson

Hi folks! We've got a couple of great, must-have WHMCS Addon Modules for you! Network Issue Notification Network Issue Notification will send an automatic email to all clients with hosting on the affected server alerting them to the issue together with a link to the Network Status page. This feature will increase awareness of upcoming maintenance and unexpected outages, and should ultimately reduce the number of support tickets that you receive. This module features simple setup and uses the WHMCS email template system to allow complete customization of the alert email. This module is validated to work on WHMCS 7.0 and above. It may work on older versions, however, it has not been tested on versions prior to 7.0. 7 Day Free Trial [order now] Full License: $24.95/Year [order now] Use Promo Code WHMCSFORUM to save 20% off your order! Questions? Feel free to contact us. Fraud Order Ticket Fraud Order Ticket will automatically open a support ticket on your new customer's account should they fail to pass fraud checks. This allows them the opportunity to respond to verify their account, clear up any discrepancies with their order, or ask any questions. This module features simple activation and setup, with the ticket subject and message fully customizable from your admin area. This module is validated to work on WHMCS 7.0 and above. It may work on older versions, however, it has not been tested on versions prior to 7.0. 7 Day Free Trial [order now] Full License: $24.95/year [order now] Use Promo Code WHMCSFORUM to save 20% off your order! Questions? Feel free to contact us. Custom Development Need something else? Feel free to reach out to us to discuss! We are happy to discuss custom development for just you - or take suggestions for modules that all might enjoy. NOTE: WHMCS Pro Tools is not affiliated with WHMCS. Modules purchased from us are not supported by WHMCS Staff.

While WHMCS is supposed to automatically cancel addons when a package is terminated/cancelled, it doesn't always, so I wrote a quick hook to check and cancel the ones that get missed. Figured I'd share <?php function hook_cancel_addon_packages($vars) { $query = mysql_query("SELECT tblhosting.id, tblhosting.domainstatus, tblhostingaddons.hostingid, tblhostingaddons.status FROM tblhosting, tblhostingaddons WHERE (tblhosting.domainstatus != 'Active' AND tblhosting.domainstatus != 'Suspended') AND (tblhostingaddons.status = 'Active' OR tblhostingaddons.status = 'Suspended') AND tblhostingaddons.hostingid = tblhosting.id"); while($row=mysql_fetch_array($query)) { $hostingid = $row['hostingid']; $query = mysql_query("UPDATE tblhostingaddons SET status = 'Cancelled' WHERE hostingid = '$hostingid'"); } } add_hook("DailyCronJob",1,"hook_cancel_addon_packages"); ?>

The problem here is that we DO pay for MaxMind... WHMCS only supports the "free" version of MaxMind.

We recently started getting errors in our MaxMind saying "MAX_REQUESTS_REACHED", even though we have over 17000 queries available to us. We contacted MaxMind and they told us it was an issue with WHMCS and that they need to simply add "requested_type=premium" to the query. So I sent in a ticket, because this is obviously a flaw with WHMCS, and got the following reply: So, apparently, because WHMCS development team has a history of sloppy code and didn't properly implement MaxMind, we have to suffer? We have to suffer because we get enough orders in a month that we can't use the free service like most other people? We have to push MaxMind to do something that they shouldn't have to do, because WHMCS developers are sloppy? This is not acceptable and needs to be fixed. If you're not going to PROPERLY implement something, don't implement it at all! I think we're all tired of WHMCS's half-assed coding. - - - Updated - - - Ticket #CTL-335526 for anyone that works here that actually wants to help instead of blow the issue off.

I think the best way to do this is to set all the invoices that are more than X days past due to the "Collections" status. Then you can export the invoices that have a status of Collections from the reports menu. I believe this is what you're trying to do, if not, if you could re-explain...

Got a reply from Andrew, figured I'd share in case anyone else gets stuck. The code provided worked.

Hi all, I am using the licensing addon and need a little help, because I'm losing my mind trying to wrap my head around this. $results['addons'] returns something like this: name=Branding Removal;nextduedate=0000-00-00;status=Active|name=Another Addon;nextduedate=0000-00-00;status=Active I'm trying to figure out how to convert this into a usable string. For example, if "Branding Removal" is in the addons and the status of the addon is "Active", $brandingremoval would return true, but otherwise false. I found another thread on this at http://forum.whmcs.com/showthread.php?31986-Parsing-WHMCS-Licensing-Product-Addons-in-PHP - but the code provided there doesn't work. Any ideas?

Is support still not 24/7 here or what... Been waiting over 6 hours for someone to lookup a Licensing Addon on one of my old licenses and move it to a new license... And at a stand still until they do. What is the average response time these days?

This module is available at http://www.webbytech.net - It was sold a few months back.

So you change your story from resellers customers receive lower priority support to now only distributors customers receive lower priority support? Even though you told me many many times when I worked at one of your larger web host resellers that they, too, should expect the same lower priority treatment? You're contradicting yourself. I'll just leave it at - what you're doing has already cost you one customer - and it's bound to cost you more. I guarantee I'm not alone.

I stated it once. Then people replied here trying to discredit my opinion, and I stood behind it and backed it up. I don't go into a debate if I'm not prepared to back my opinion up. If someone tries to discredit what I'm saying, I back it up. Simple as that.

I'm still entitled to voice my opinion on the level of service that I received while I was using WHMCS. I'm sorry that you don't agree with me, but that doesn't make me a troll. As the forum description says "Feedback helps us to improve WHMCS." Hopefully Matt can learn from the loss of one customer how to change his attitude to prevent losing more.

So when someone states facts that you don't agree with, that makes them a troll? lol. I'm not bashing the product. I'm bashing the unethical false advertising of the level of support provided to resold customers, and the unprofessional way that Matt is treating resold customers. Simple as that. Again, sorry you guys worship Matt and can't see that he's wrong.

How am I trolling? I'm stating FACTS, based on PERSONAL EXPERIENCE. I'm sorry you have that "I love Matt" worship, but I don't. He's wrong. He's gone against what he's publicly advertised. And I'm calling him out on it. I'm sorry you can't see facts when they're right in front of you.

I developed and advertised these modules BEFORE Matt decided to start treating me like garbage. Maybe everyone else will tolerate that, but I sure won't. And - I'm here because I'm entitled to be. I've still got a valid WHMCS license (for now anyways, it's even a direct license too!) - and I'm posting FEEDBACK, just like the forum title states - "Good or bad". Matt needs to learn that there ARE other solutions out there that are just as good, and provide BETTER support, and aren't cocky and arrogant like he's become -- and he can lose money that he would otherwise be getting (from a direct or resold customer) by treating them like second-class citizens. I'm glad to be ported off of WHMCS, and glad that the install I have up is only for testing purposes because, unlike Matt, I make sure that ALL of my customers are taken care of - not just the ones that make me the most money