cjscott69

Looks like this was unrelated to the upgrade.

But now admins. aren't getting notified when new tickets are entered/replied to. Checked the SMTP logs and not even getting there. Replies from the admin do get sent to the client though.

I just upgraded to 3.6.2 and this looks like it has been fixed.

Same setup and seeing the same thing here.

Rob, Thanks for the suggestions. Yes, I tend to make things complicated I think we can streamline this for the customer by getting a list of domains that are getting ready to receive the 90 day (first) expiration notice from Tucows and import the customer and set up their domain(s) in WHMCS. Then, in the renewal notice we can tell them to request their password to log in to WHMCS and then they'll be able to select their domain and renew it there. We usually only have less than five renewals due per day so this wouldn't be too much work. I think we could use the API to add the customer and then manually transfer the domain to them and set it up while not invoicing for it.

We have customers that only have domain registration services through us. Since these came to us from reseller that went out of business, we don't have these customers in our billing system. What I want to do with WHMCS is allow them to renew their existing domain but neither the domain or the customer is in the system. Since our renewal prices vary by TLD, just adding a single domain registration product won't really work. Adding a product for each distinct renewal price would work, but we can't customize the renewal messages from OpenSRS by TLD so we can't (from the renewal email from OpenSRS) direct them to the exact product they need and we wouldn't trust them to pick the right one--cheapest one, yes It seems like our best option is to add a separate product with a required field for them to enter their domain name for each price point and in our renewal notices from OpenSRS send the user to a page outside WHMCS that grabs the domain name and then redirects them to the appropriate direct order link in WHMCS. Anyone see other ways to do this that works w/in our restrictions? Thanks.

I had the same thing happen. In my case it happened after saving a product and then keeping that tab open in Firefox. While my login session is still valid, Firefox crashes and when I reopen it and the saved tab opens up. That clears out all the info. in the product since the product ID and "sub=save" are in the querystring but the POST data is blank. At least this is what I'm assuming happens. I've since gotten in the habit of going to another page after saving a product.

I had this same problem. I put in a support request and they said it looked like some Pear files were missing and asked for FTP access. I gave them that and they came back later saying it should be fixed and to test it. Sure enough, it worked.