woods01

The last time I checked you were required to accept snail mail for domain contact information. To accept snail mail on another partys behalf generally you would need written consent provided with the proper postal service form(s) (if in the USA). However I know that some large privacy protection services say right in the whois that snail mail is rejected so im assuming you don't have to even provide a post box. These services list a mail drop to accept certified mail, so to accept certified mail on anothers behalf you would probably want to contact your postal service to make sure your in compliance with the law. We do it on a small scale for clients that host with us but doing it for general domain clients could get a little tricky.

othellotech, your right. We did trace the problem however I do believe this belongs in the original thread it was put in, as a feature request. When mails fail, it would be nice to have a retry option, either automatically or done manually using the utilities menu. I like WHMCS, I didn't submit a ticket about this because I didn't think it was a problem. What is happening to us is probably what is happening to others with this same problem. The IP that the webserver is using to contact the mailserver for some reason is changing. Im not going to get into the network configuration aspect of it, obviously it's something we need to resolve on our end. So the reason for the trouble with the mail is the mail is being delayed because the system is using different ip's and some ip's dont have ptr's and our mailservers are configured to check the ptr's. That time necessary to check and return a 0 response is allowing WHMCS to just not send the mail. Perhaps there is an option in the configuration itself for WHMCS to wait longer before it just gives up sending a message. So I do apologize for blaming WHMCS as this doesn't appear to be a bug in WHMCS, it appears to be something that could however be resolved by a WHMCS setting.

Perhaps changing billing software will resolve it? I figured a staff member might shed some light on it since I assumed I wasn't the only one being impacted by it and it appears as if im not.

Which email method are you using MarcAlle?

I didn't see anything about this on here, perhaps it's been mentioned. About 1/10 of our email isn't delivered. Tickets, Invoices etc... This is something i've never seen before and we've been using WHMCS for quite awhile. I know it's not our servers. We use SMTP-Auth, I would hate to switch to phpmail but if that would be the only solution I guess I don't have much of a choice. My feedback request is an option to resend failed emails. Or to have the system automatically try to re-send failed emails. The activity log says: "Email Sending Failed - SMTP Error: Could not connect to SMTP host"