mjsauer

My AutoAuth script has stopped working as well. Everything looks fine, but I just get "Link Expired" no matter what I try.

I am actually using WHMCS to manage billing for a web-based subscription service (not hosting). My various "products" include varying numbers of client access licenses. I was hoping that this trial module would allow an expired trial product to revert to a separate free product. In other words, the trial user initially has access to 50 user access licenses. If they don't subscribe to a "paid" account within 30 days, the trial then reverts to a different free account with only 3 user access licenses - one which they can keep indefinitely. I hope that makes sense. Basically, I don't want expired accounts to terminate, I want them to revert to a different free account with less bells and whistles. Do you think I could mod this so that this would work? I was going to simply write a separate cron script and use the API to do all this, but I would rather be able to manage it all inside WHMCS.

It has something to do with Base64 encoding. Emails sent to Outlook look fine. But if opened in SmarterMail, they are all garbage. Anyway, a workaround was to switch WHMCS to use smtp mail rather than phpmail. I tried another test and it worked fine. So, must be some php setting.

I noticed that sometimes an email to a client (and even emails that go to me) come in all scrambled or garbled. It looks as if the email is encrypted or something. I copied a sample below. Any idea why this might happen? RGVhciBDYXRobGVlbiBTaGVyYSAoU2hvd3BsYWNlIEludGVyaW9ycyksCgoNCllvdSBoYXZlIHR3 byBwYXN0IGR1ZSBpbnZvaWNlcywgb25lIG9mIHdoaWNoIHdhcyBkdWUgb24gMy8wMS8yMDEwIGFu ZCB0aGUgb3RoZXIgd2FzIGR1ZSBvbiA0LzAxLzIwMTAuJm5ic3A7IFlvdXIgaG9zdGluZyBzZXJ2

Periodically, I will get a screen that forces me to re-issue my license key - just out of the blue. It happens about once a month or so. I have no idea why. My IP has not changed. The "page hang" does kind of make one wonder if it is CURL trying to post to some server/service. But, I cannot tell. I should setup a packet sniffer to see what it's doing. That might be my next step.

All my clients run IIS sites and applications. PHP is supposed to run fine on all supported platforms. Plus, all other PHP-based sites and applications seem to run fine on our servers. So, the short answer is we only run Windows servers - at least for now. But, I could be open to adding a Linux server for apps like this that don't seem to be playing nicely with IIS. Of course, I would much rather understand what the problem is and then fix it.

Just found some more info to add. The problem just happened again. I am noticing another common denominator. It always happens when I am in the admin and I click on the Home page link. At that point, the browser will just hang indefinitely as it says it is loading. When it does that, I know I have no choice but to cycle IIS server.

Just happened AGAIN!!!! Just placed a test.php in the root with a phpinfo() in it. That comes up fine! So, that leaves only two - perhaps 3 other possibilities. 1. Curl failing to hit WHMCS licensing servers 2. Smarty is failing 3. Ioncube My first choice now is Ioncube, with a failure to connect to WHMCS a close second. But, I am fairly quick to dismiss a license issue because if that was the case, wouldn't everyone be complaining??? So, let's assume - for now - that it is Ioncube acting up. I think I am running the latest version. Does anyone have any ideas about how to go about troubleshooting it? Thanks.

Some more information about this problem. It just happened again tonight. What I do to resolve it - and this is the only way to resolve - is I have to restart IIS. When I do so, IIS just hangs for quite a long time as it tries to stop. That tells me some process is "hung up" and is not allowing IIS to stop cleanly. Normally, an IIS restart is fairly quick - just a few seconds. It takes at least 20-30 seconds for it to finally stop when I encounter this problem. IIS will then start back up really quick. At that point, I can refresh the admin page and everything is working again. Other PHP-based sites continue to work when WHMCS stops working. I REALLY wish I knew what the heck was causing this problem. It is so annoying to have to re-start IIS to get it working again. And then I have to wait until evening to do so because I don't want to stop any other web sites during regular hours. Anyone????

Yes! That is the same situation - exactly. When I use Firefox (which is most of the time) - and also since the latest round of upgrades. It could also be a coincidence though with the Firefox upgrades to 3.5.x. I am seeing other off problems with Firefox now such as my custom Google page hanging for a really long time before it finally renders. All other browsers work perfect. Perhaps I should try only using Chrome or IE for a while with WHMCS and see what happens.

Once again, WHMCS hangs and the page just sits there "loading..." This is driving me nuts. Every couple days this is happening. I can get to other pages, just not anything under the admin folder. Pretty sure it is not a PHP issue because why then would other PHP pages work fine - in the same IIS web? I hope I can resolve this soon. I cannot just restart IIS in the middle of a day - which is the ONLY way to get the site to work again.

Because a recycle of the site and/or app pool does not fix the problem, I am thinking this is a PHP session issue. One thing I should point out is that if I try to login with a different browser or on another PC, I can get to the login screen. When I submit the login form, it just hangs forever. PHP problem, right?

Every few days, WHMCS will just stop loading in the browser. I'll be working and then I will click on a link and pages just hang from then on out. Sometimes I have to literally re-start all of IIS - not just the individual site. This is on a dedicated server running IIS 6.0. The site runs under it's own Application Pool. I try to recycle the Application Pool as well as the site itself. That doesn't seem to work. Ultimately, it will finally start to work again if I restart IIS or reboot the server. All other sites work fine though when this is going on. It almost seems like it is trying to go out to licensing server via CURL and it just times out. Is it possible that is happening?

Bump... I see this behavior as well. Is there a setting perhaps in Helm that tells it to also disable/suspend the underlying domain(s)? I see that the user account IS suspended/disabled, but the domains live on - strange.

OK. I am sooooo close to having all of the Plesk integration I could ask for. I have run into something that I cannot resolve though. Plesk version is Windows 8.3. I am using "Plesk", not Pleskreseller. I DO need for the client account to be created because some clients later ask to add more domains, etc - which I add manually to their Plesk client account. When WHMCS creates a new hosting account, it does everything just fine. I have solved about 5 different other challenges related to 2204 error, etc. The problem is this: a new client account is unable to login to Plesk - no matter what. The error message is as if they entered the wrong username or password. So, I even used the forgot password link. It sends me the correct password, I enter it, and again I get a login error. The Domain Administrator login DOES work though. OK. Now I scoured the net to find someone who has the same problem. There was a couple people with the same problem. The only work-around that works is to change the name of the client's username. I tried this - and it actually works! But, this is no good for my automation needs. I would have to change the username for EVERY new account AND have to email them telling them the correct login. I tried changing the username, and then changing it back to the original. This does not work. I still get a authentication error. It's like once the client account has been setup, you can never use that name or logins will fail. If I create a new client account via my Plesk admin login (using the same client template), it works fine. It ONLY fails when using the XML RPC interface (WHMCS in this case). Is this a bug in Plesk 8.3? If so, how come I don't see people all over this board complaining about the problem? You would think tons of people would be reporting this. So, I am reluctant to assume this is a bug. Perhaps something is not right in my client template. But, it's really straight forward, so I don't know what would be wrong with that. Any ideas from anyone would be much appreciated.

This thread kind of answered my question, but if anyone else can confirm the procedure, here's what I understand it to be. When I first set this up, I funded my reseller account and then I added that exact amount to my "customer" account. So, great - I think I'm all set. So, I run my first test transaction against one of my accounts in WHMCS and everything worked fine. But, then I look at my customer account and the API removed the full retail amount of the sale from that account. I assume that the amount has been transferred BACK to my reseller account. But it sounds like this not really true. It seems that the funds we "add" to the customer account is just "funny money" - not real funds. They are real only in that system as a method of transferring value. So, for our purposes, the real funds are associated with the reseller account and nothing else. So, to paraphrase the last post, we should just add $10,000 to the customer account and just always make sure the reseller account is fully funded. Does that make sense?