WHMCS Carlos

I get where you’re coming from, Bear — those are fair worries, especially given how the industry has evolved over the years. For context, I’ve been in the hosting space since 1999 — seen most of these cycles play out. The self-hosted version and the hosting community around it are and will remain the core of WHMCS. That’s not something we’re moving away from. Reaching into adjacent markets isn’t about replacing hosts or forcing anyone into a managed version — it’s about expanding WHMCS’ relevance to businesses that don’t have the infrastructure or IT skills to self-host. And to be clear — when I took over, my first order of business was to address the things that had been missing for years: proper credit notes, PEPPOL support, compliance improvements, and more. Those are already in motion and part of what’s coming next. So no — this isn’t about taking control away from anyone. It’s about fixing what needs fixing and growing WHMCS in a way that benefits both hosts and new markets.

I completely understand where this reaction comes from — the traditional WHMCS audience is very IT-proficient and comfortable running their own infrastructure. That said, we’ve actually been getting requests for a hosted or managed version for quite a few years now. More recently, we’ve also seen growing interest from partners who sell services outside or adjacent to traditional hosting — agencies, MSPs, and other service providers who need a billing and automation platform but don’t want (or can’t justify) the overhead of maintaining servers just to run WHMCS. Many of our existing reseller-focused partners have also told us that hosting WHMCS itself isn’t really a profit driver for them. What matters more is helping their customers get to market faster and with less operational burden. So while it may not seem immediately valuable to long-time users, there is a real demand for it in adjacent markets — and ultimately, the work we’re doing here will also benefit the self-hosted version by driving improvements in compliance, scalability, and reliability across the board.

Hi everyone, I’m Carlos Rego, VP of Product at WHMCS. Next week I’ll be at MSP Global 2025 in PortAventura, Spain (October 22–23), and I wanted to take a quick moment to reach out here. I know many of you have been using WHMCS for years — and have shared a lot of feedback and ideas over that time. I’m genuinely interested in continuing those conversations in person — hearing what’s working, what’s challenging, and sharing a bit about what’s ahead for WHMCS. If you’re attending MSP Global, I’d love to meet in person for a quick chat. 📅 You can book a time here: Schedule with WHMCS (Select “WHMCS Specific” when choosing the meeting type.) Looking forward to connecting and having some great conversations at MSP Global! — Carlos