Paola_T

Hi, I have different departments in WHMCS (sales, support, finances) and I created a custom field (Topic) and I would like it to be permanent through the different departments. However, the custom field disappears when I change departments. How can I configure it as permanent?

Hello I have several support agents and each one gets tickets assigned. I am trying to show the tickets only assigned to one person. Is there a direct link to show them? how can i make link in URL to see only the tickets assigned per support agent?