Hello, I'm new to how the support system will work.
Currently, if a customer submit a ticket, I will receive it and I simply reply him in the ticket control panel. The customer receives the notification email, this time he did not post his respond on the support desk, he respond to the email directly. I receive the email from him, however it is not added to the ticket that he submitted.
Is there any way when customer reply to the same ticket through email and it will be automatically added to the ticket system?
I see the Pipe feature, and POP3 importing configuration, I dont know how this will work, and Really appreciate your help!
How can i get this to work?
Regards