sholman

All automatic updates are disabled on our server to stop random issues like this. I'll contact ioncube

I have been using WHMCS for about 3 years on the same server. All of a sudden a few days ago the run module create just stopped working. It's connecting to WebsitePanel and has been fine up until now. I am now getting the following error in my event logs Faulting application php-cgi.exe, version 5.2.8.8, time stamp 0x493d79ac, faulting module ioncube_loader_win_5.2.dll, version 0.0.0.0, time stamp 0x468bf8ec, exception code 0xc0000005, fault offset 0x00005c88, process id 0x1898, application start time 0x01cc45c9450f9474. Nothing has changed on this server, I haven't even logged into it for several months. Any ideas?

I'm also getting these errors when sending to some of my clients. Not all though.

This has really pissed me off. I have spent nearly $2000 getting user synchronisation tools built for between WHMCS and our website over the past few months and now it's not usable.

Works really well for us!! We've been using it for a over a year.

openmind, you are a champ. That fixed the problem right up. I've been trying to solve this for 14 hours now.

I just tried that and it didn't work. I have had to revert back to my old database but that is not ideal. It's as slow as anything because the site and db are in different physical locations. I have a support ticket in with WHMCS, hopefully they can help me.

I have moved WHMCS from one server to another and the admin system seems to work ok, but I cannot add new orders from within it. It just says order not found. I get the email but nothing hits the order table. Updating hosting accounts doesn't work either. I set an account to cancelled and saved and it refreshed still showing active. I'm not seeing any errors but it looks like data is not being saved. I can delete client accounts though.

To the SupportSuite install or the modules/support/Kayako files? I've put in d:\domains\support.expressnet.com.au\wwwroot\ which is the root of the SupportSuite application but it doesn't work.

Does anyone here have the Kayako integration running on Windows? I'm not sure what to put as the entry in the integrate.php file for define("SWIFTPATH", "/home/path/to/support/");

Nathan We use HELM 3 with WHMCS. It works well for most things, but the whole multi logins per user is an issue. We don't auto create accounts, so we can see where this occurs and we add the new package and domain manually and give the hosting order the same username and password in WHMCS. I have requested that a way of handling this be put into the system, but not sure if it's on the cards. Regards Simon

When a customer orders a second hosting service, upon accepting the order, you get an account already exists error reported. If the client has other hosting packages on the same server with the same username and password, it should add a new package to that users account on the server, not want to add a whole new account. These accounts then need to be set up manually.

I have a credit amount of -$1AUD showing on invoices. There is no credit for this user and the credit in not being included in the invoice calculations. Any ideas?

Thanks Matt, I had noticed that. I've got it setup and working now.

I have my shared accounts setup against one server and the usage is showing ie 100/500 and they are showing on the server revenue forecast report, however my reseller server isn't. I'm not sure why it isn't including these packages against the server. From what I can see both servers are setup almost the same. The only difference is that on the reseller packages / server settings there is a Reseller Plan ID but not a Package ID. I tried putting in a dummy Package ID but it doesn't make any difference. With HELM, there is no Package ID, just a Reseller Package ID. I hope this all makes sense.

I was hoping to not have to add 1 mailbox, 2 mailboxes, 3 mailboxes, etc as config options, but I guess I don't have a choice.

I need to setup a product that a user can select a multiple of, ie 1 mailbox, 4 mailboxes, 25 mailboxes, etc and then they will be charged according to the price per mailbox. What is the best way of setting this up? Thanks Simon

Yes I have the gateway and pricing setup and was ordering through my site, not the admin. I think the problem was that my test client had the same email address as my admin account which was causing it. I ordered using a different email address and it worked.

I've just added a VPS order for myself as a test order and there is no invoice created and the Payment Status is "No Invoice Due". Why is that, and how do I get it to generate an invoice?