SDK

Is there such a thing like a $client_approved_contacts or a merge field that can be utilized within the Copy To inside of an Email Template to utilize this as a workaround, or if this is an actual fix?

We are attempting to utilize the TinyMCE editor within the Network Issues tab, however certain plugins such as Templates are showing as installed, however I cannot seem to access them from the editor or find where in the Admin panel to configure and edit these Templates for employees to use. Is there a certain area in which I can configure and test these out? The document on their site only really discusses utilizing HTML/JSON to create them, but not how to get into the initial area to configure, name and assign. Thanks,

Hello, I ran into an issue, and am unsure if this is by design, or a bug, however I could not find any further documentation outside of setting up support e-mails. My example is below. Client X has Admin/Superuser (Whichever is the correct term) Sam, along with User Mike and Contact Will. Mike has View & Open Support Tickets permissions, and Will has Support Emails checked for Email Notifications. When Sam creates an support ticket either through the portal or via email, Mike and Will do not receive a CC email from the ticket, however they do receive CCs after the initial response from the Support Team. Within the Portal, Sam is able to add Mike and Will as a CC manually to the ticket, however Sam would like to have both users CC'd on everything related to Support, including receiving the initial email sent to the team, without having to log into the Portal and view it. Is this possible, or is this something I perhaps overlooked? Do all Contacts have to be added to User and given specific permissions? It seems quite wasteful of time to have to CC the same users onto every single support ticket. Best,