Yeah, that's nothing new that people would rather have something nice, but no function. But this is not about beautiful or ugly, this is about FUNCTIONS!
Like for example:
See
- For which customer an invoice was created
- For which customer a latefee was added
- where there's still a manual TODO.
While other companies try to make functions available with at least clicks (i.e. the click path), WHMCS simply takes functions out of it and doesn't even begin to bother to reintegrate them after 2 years. Shame on you!