Nairou

Thanks, never noticed that part of the manual Though I don't see how the API could be used to add funds to an account by outsiders. You'd still need WHMCS to bill the person in order to add funds properly, beyond just using the API to update the credit balance.

API is certainly something to look into, any ideas on where to start to see if it can be used for this?

The new ability to add funds to a client account is great. I was wondering though, is it only the client themselves that can add credit to an account? Or is there a way to allow anyone (within reason) to add credit to an account? What I have in mind are gaming clans, where various people can add credit to an account to fund their server when it is due. As far as I can tell, with the current system, only the main client can login and add funds, which wouldn't work so well in this situation (and giving out login details to the whole clan would obviously be out of the question). Any ideas?

Ahh okay, that sounds better then. Thanks for clearing that up.

The part about the cancellation cron job sounds good. But manually cancelling invoices? That sounds like an issue we had with Modernbill, where people would cancel their service but Modernbill would continue billing them. Am I misunderstanding something or is WHMCS not capable of seeing that a service is cancelled already and just ignoring any following invoices?

I have a question about the cancellation process when clients no longer want a service they are renting through WHMCS. From what I can tell, they can't cancel their service directly, they can only make a request to have it canceled by an admin. Is there no option to allow them to cancel their own services immediately? When handling cancellation requests, it looks like the process of canceling a service is two steps. First I have to click the "Terminate" button to actually delete the service from the server. Then I have to click the delete button to remove the service from their WHMCS account. Is there a more intuitive way to do this that I'm not seeing? I keep expecting to find a "Cancel" button or something which does both actions, fully canceling the customer's service from my systems.

I'm trying to configure WHMCS to work with TCAdmin and so far I'm not having much luck. I've created a new server to represent our webserver where tcadmin is installed. I entered the server's IP and the admin login. And I added a test product and set it to use the new server. I made it a free product for simplicity, I assume that is fine. But when I go through the order process and order the server, and afterwards go into the WHMCS admin and approve the order, nothing happens that I can tell. I did a comparison with how Modernbill is configured to access TCAdmin, and it was very different. Rather than just an IP and user login, it used an http address and specified a particular port to use, and used a special user login. Is any of that needed by WHMCS? I read the help manual on setting up tcadmin, but it is very vague. I really wish there was a place I could look in WHMCS to see the results of it attempting to communicate with tcadmin so I know where I'm doing this wrong. Any help or ideas?

Matt has said in other posts that Product Types are only used to tell WHMCS how to treat the product, and are not so much for our use. From what I can tell, all of the Product Types except for "Other" seem to be tailored for web hosting and domain reselling, selling services to customers that involve domain names. In our business, domains are not used at all, we only rent out IP-based services (via TCAdmin). Does this mean we'll be using "Other" for every single one of our products (essentially rendering the Product Type useless)?

Are there any built-in limitations when purchasing WHMCS that require fees or addons or something to overcome? For example, if I were to buy WHMCS outright (not lease), I want to make sure I don't run into any limits, like a max of 500 clients or something. Am I really free to do anything I want with it?

Lets say you add a product, and as one of the custom fields you have a "Location" field with all of the datacenters where the product is available, so that customers ordering can choose. Now you have to add another product, which has the same available locations. Do I have to manually type them all again for this new product, or is there a way to duplicate the first product entry as a starting point?