arisedigital

I was able to fix the problem this evening. It was related to the two products that were $100 each. For whatever reason, even though the items were set to one-time payments and had no "next invoice date", the recurring amount field on the client's order page was showing $100 for each item. Once I recalculated on save, it set the recurring amount to 0.00 and eliminated the $200 from the Income Forecast report.

I currently have 1 domain billed through WHMCS. It is in fact a domain that doesn't expire/renew until December 2020. December 2020 is showing an Annual forecast of $20 (which is correct for the domain) and the Biennial of $200.00. I checked in both the tblhosting and tbldomains database tables. tbldomains has one record, recurringamount of $20.00 with a next due date of December 2020. tblhosting has several records from all clients (obviously), but none of them have a next due date of December 2020. Also, none of them are biennial. In tblHosting, I do have two one time payments from December 2018 of $100 each. That's the only combination of items that would total up to $200. These are both set to one time and they both have next due of 0000-00-00.

No, all of my products are either one-time/monthly or annual. There are no biennial or triennial product options.

I am new to WHMCS and have only added a couple of clients into the system. All of my clients are annual hosting subscribers and domain renewals. Yet, on my Income Forecast report, I am seeing a Biennial payment for a couple hundred dollars in a future year/month. I've gone back to all of my clients to double check and there are no biennial customers at all. Can anyone explain why this is happening, and what I can do to fix it? Thanks!