Inna

Hi, when I use Firefox and I open WHMCSConnect, I can use WHM in the same tab but if I right click to open a new tab, it shows WHM Login page. I checked my Firefox version and it's the latest (current is 103.0.1 (64-bit)). I see another person uses the same Firefox version as mine and has Windows, but he has no problem. I also tried on Chrome, but when I click on a server it shows WHM Login page. It does not even login to server in the same page. Do you help me what to do?

Can anyone help me?

Thanks:) I did replace the missing files and now it's working. I think because the last update of my theme was before adding Metric Billing feature, it does not have such files. Regarding orderform template, I use the default order form as suggested by theme author. Should I do anything regard this? I think there's nothing to do, but that might be wrong:(

Hi, I have enabled Metric Billing for a product, let us call Plan-A. I use a custom theme on WHMCS 8.1.0. On the custom theme when I go to mysite.com/store/plans/ and then click on Plan-A to add to cart, the next page is blank. But when I change the theme to Six or Twenty One, there's no problem and the order can be proceeded and completed. I have enabled debugging to see if I have any errors but no errors were there. What files does my custom theme missing or what should I do?

Hi, That was about the 30 days ago that I created an email campaign and it was sent to all valid emails. But there are two invalid emails like (hdasfsh@shfsfhs.com and test@test.test) that I see in System Activity Log I see this log is generated every hour (around 1k record for each invalid email): And also in Email Campaigns page I see the Completed Date does not have any date, but other campaigns this date. The sending progress for this campaign is 100%. At this moment I have paused this campaign, but what if I resume it? Will it try to send the email again to all emails? I mean does it include the valid emails too? And what should I do to solve this problem so that my WHMCS does not try to send again?

It's solved by manipulating currencies and pricing table.

I also should mention that this issue is in the order form of Client Area too. In https://mysite.com/store/ the clients can see the prices with format 10,000 ABC fine and there's no problem, but when they advance to the link like https://mysite.com/cart.php?a=confproduct&i=0, they see 10000.00. I tried adding USD with id 1 in database and keeping ABC as id 2, and now in store link, the client can choose between USD and ABC and 10,000 ABC shows fine. It seems the issue when I have only one currency (id 2, conversion rate 1, default 1), the suffix/prefix and format are not loaded, while having two currencies work fine. I did remove all rows having `currency` 1 in tblpricing database, clearing cache and then check again, but it was still 10000.00.

Hello, I'm not sure why this happens, but I'll try to explain it with an example. I use WHMCS 8 (upgraded from version 7 to 8 recently), and I use one currency in fact. In the past the way I used to change prices was to have two currencies (USD and ABC for example), so I set the prices in USD and set conversion rate for ABC to 20, so that 1USD=20ABC. Now whenever inflation happens in my country, I just update the conversion rate and run Update Product Prices button Currencies settings. After prices are updated, I remove manually USD from database (which id is 1), so I only have one row (ABC with id 2). In WHMCS 7, whenever a client registers and as the only currency is ABC, so whenever a client registers, its currency is set to id 2 (and I see that in database). But the issue happened after upgrading to version 8 with the exact same settings. The issue is, client registers and the only dropdown option for currency is ABC, so he has no other choices. He registers with no issue, but in database I see its currency is set to id 0. The other issue related to this is when I want to add an order for him, the prices are fetch in WHMCS Admin in ABC prices (for example VPS1 plan with price 10000 ABC) is shown as 10000 (without any suffix/prefix), and other options like OS (free), Extra HDD and things like them that are dropdown menus, are not loaded (when I click on them it seems they have no options to see). Now I refer to Profile page in Admin area, and I see currency is set to ABC (while in database it is id 0). When I click on Save Changes button with no changes, the problem solves. Currency id of this client changes to 2 in database, and without refreshing Add Order page, if I change the product and then go back to VPS1 or any other plan. Dropdown menu's options are loaded fine and other things related to it works fine. I also should note that if both of above cases, I've added an order. The Order Confirmation email when id is 0, the price is like 10000.00, while when currency id is set to 2, it is 10,000 ABC (note the differences in format). Default value of id 2 in database is set as 1 (which is to default currency). I hope I explained it clear, as I did my best. Would you please advise me where the problem is and how to solve that?

Hello, Regarding Show On Order Form, I thought it will show on Order Form, not Registration page:) This is now fixed:) But I'm still unable to show the field on client area page. My field page is not English, it's for example 'تلفن همراه' which means phone number. So as per the docs, I should write {$service_custom_field_تلفنهمراه} to show in the pages, am I right?

Hello, I added a new custom client field for phone number (I use 3rd party addon which requires new custom field), and my problem is I cannot add that field into the registration page and client area page. I googled a lot regarding how to do that, but none of them unfortunately worked. I use WHMCS v8 with custom theme, but it neither worked with default theme. When I refer to ` tblcustomfields` table, I see this field has `relid` equals with 0 and `id` is 32, and now when I see `tblcustomfieldsvalues`, that phone number of the test client has `fieldid` equals to 32 and `relid` is 1 which is I think client number and it's correct if my assumption is right. The I tried and failed is that the new code I add to template is not shown at all. I should mention that I added {debug} to that template and this works and shows debug info, but when I want to show that field in these two pages, I'm unable to do that. Would you please help me how may I reach it?

It seems it's working fine now. I just saved automation settings once again without any changes, and now that I see domain cronjob sync has run and due date is the same as expiry date. Thanks

Yes, because it is a domain, and not a shared host or VPS, I expect it syncs due date with expiry date and set them the same. I think this will cause me as an admin to check each transferred domain dates to check and change them, while we're using to ease the automation. Is my assumption right?

Hello, My client uses WHMCS with both Hexonet and Namecheap domain module, and the problem is when a client transfers domain in his (my client) account, only Expiry Date is synced after cronjob runs and domain transfer is completed. Let us imagine a client transfers a domain called 'testdomain.com' and its real expire date is 01/01/2021, and he has transferred domain 12/24/2020 and now today 29th its transfer is completed. Before this completion, as you know Expiry Date field Admin Area is 00/00/0000 when sync is not done yet. Now that transfer is completed and cronjob runs, I see Expiry Date is synced and changed to 01/01/2022, but I see Next Due Date it's not the same as Expiry Date, so the client will not be happy about this. The picture is attached to clarify what I mean. At first my assumption was the problem was with Hexonet module, but when I saw another domain transferred with Namecheap, my assumption is now changed that I think WHMCS Domain Sync does not do this. Would you please help me how may I fix this instead of manually changing this date for each domain? Edit: I should mention that 'Sync Next Due Date' in Automation Settings in enabled and set to 0.

I figured out the problem, there was something wrong with some clients data in database and I fixed it.

Hello, One of my clients using WHMCS 8 has told me that he faced an strange issue that only exists in admin panel. It's when to add a new order which has configurable option (like VPS hosting with choices like OS, RAM, paid manage, etc.). When he wants to add new order for client who was registered in WHMCS 7, it has no problem. But adding that order for user who has registered after upgrading to WHMCS 8, they have this problem. Even I tried moving this product between these two clients, and I saw that when I move it to old client, I can select any of those configurable options fine, but again when I re-move it to new client, it has issue. The issue is existed in add new order page and the product page after being added. But when I login as the owner of new client, in client side there's no problem. Has this happened or being reported yet? Would you please help me?