nerdudes

We have had more and more issues found after an upgrade professional done by WHMCS. Through our past experience WHMCS has always been extremely slow to response. We took time and created a ticket for each problems found so their support could see clearly however they decided to merge all into one but no response. I personally tried to address the severity of these issues to Matt which he replied a week ago but still no action. This post is not to point fingers but trying to find a way to get these issues resolved. After all we paid for their professional upgrade expecting quality as well as no worries. I know many others have been having several problems but my question is has any one gotten any positive response from WHMCS support? Or any response at all? I kept following up on tickets for a few weeks but I found out in the forum that it would lead to more of their support ignoring the cases. So my question is what is the best way to get response? It is very frustrating to pay a professional to do a job and be ignored. I am hoping that someone knows of a way to get Matt and his team's attention. What to do?

Has anyone else had this problem before? Please help.

I was wondering if anyone have run into this problem? When I add a service/product and choose direct admin under the module tab my screen gets totally garbled where I loose all tabs and options. In the garbled screen I can still change the module option to none or other products (e.g. plesk, helm, etc) and the screen goes back to normal. I thought this was a browser issue first but same problems no matter what browser I use. We are running th elatest version of WHMCS and I was wondering if there is a bug in Direct Admin module or is it something I am missing? I followed the documentation at the following link: http://wiki.whmcs.com/DirectAdmin Thanks

WHMCS rocks.

Is there a way to mask a different URL to direct to the billing URL? For example if the billing uURL is biiling.domainname.com and you want accounts.domainname.com to run the WHMCS system but the browser URL to still show account.domainname.com. Basically we do not want to forward the URL but mask it.

We are trying to integrate Post Affiliate Pro with WHMCS. Between us and the support people from Quality Unit We have tried a variety of ways of placing their code in checkoutscript.php. However the check out process through ordering gets hung in the checkout part. I was wondering if anyone else experienced these problems and how to get around it. the following are two examples of different codes that we have tried: method #1 code in checkoutscript.php: <?php /* ************************************************** ************** WHMCS CheckOut Script ************* ************************************************** You may enter code here which will be run when a user checks out if you have enabled it in Configuration > General Configuration > Other of your WHMCS Admin Area. The following variables are available to you: ************************************************** Order ID: $orderid Order Number: $ordernumber Invoice ID: $invoiceid Product ID: $productid Domains Array: $domains Addons Array: $addons ************************************************** */ // You got mail! mail($emailto, $subject, $message, $headers); $result=mysql_query("SELECT * FROM tblorders WHERE ordernum = '$ordernumber' LIMIT 1"); $row = mysql_fetch_array($result); $amount = $row['amount']; ?> <script id="pap_x2s6df8d" src="http://affiliates.webservio.biz/scripts/sale.js" type="text/javascript"></script> <script type="text/javascript"> var TotalCost="<?php echo $amount ?>"; var OrderID="<?php echo $orderid ?>"; var ProductID=""; papSale(); </script> method #2 in checkoutscript.php: <?php /* ************************************************** ************** WHMCS CheckOut Script ************* ************************************************** You may enter code here which will be run when a user checks out if you have enabled it in Configuration > General Configuration > Other of your WHMCS Admin Area. The following variables are available to you: ************************************************** Order ID: $orderid Order Number: $ordernumber Invoice ID: $invoiceid Product ID: $productid Domains Array: $domains Addons Array: $addons ************************************************** */ // You got mail! mail($emailto, $subject, $message, $headers); $result=mysql_query("SELECT * FROM tblorders WHERE ordernum = '$ordernumber' LIMIT 1"); $row = mysql_fetch_array($result); $amount = $row['amount']; $result = file_get_contents("http://affiliates.webservio.biz/scripts/sale2.php?TotalCost=".$amount."&OrderID=".$ordernumber."&aid=".$_COOKIE['POSTAff2Cookie']); ?> Also their integration general code to insert in shopping carts is: <script id="pap_x2s6df8d" src="http://affiliates.webservio.biz/scripts/sale.js" type="text/javascript"></script> <script type="text/javascript"><!-- var TotalCost="XXXXXX.XX"; var OrderID="XXXXXX"; var ProductID="XXXXXX"; papSale(); --></script> We appreciate any help or hints we can get. Mishi

Dear ffeingol, We have bough PAP last week and trying to work with their support on the integration part. Do you mind sharing the code that you inserted in your postcheckout.php (in WHMCS) system? That is the part that we are having difficulties. The code that PAP people gave us for postcheckout.php leads into a page with funny chars and does not let the WHMCS check out system to normal completion. Thanks so much. Mishi

What if the customer and associated packages were imported so there is technically not an order? Do I have to recreate the order/package?

We followed every steps stated in the documentation by JROX but have not been able to make it work. We are also looking at Post Affiliate Pro as an alternative as we have read about poor support and respond by idevaffiliate (otherwise we would have chosen them). However if someone has any tips about getting JROX work is much appreciated.

Yes. We just found out also. thanks so much for the tip.

I have been looking at jrox affiliate and like the features. However I cannot find any tutorials or any threads regarding the integration. Seems like it could be very straight forward. Has any one had any luck with it? Thanks

Matt, Thanks for your reply to me directly. I think the problem above was because I was entering the created special customer username/password in the setting. Instead I used our reseller account but now I am getting a different error message on a domain name registration that I know is available: Registrar Error Website doesn't exist for [thedomainnameIamregistering.com]

I did add funds for the customer. As well as using the parent ID (which is 1) and the customer ID. I re-type the newly customer username and password. Still getting the following: Registrar Error Invalid Password/Username, or your User account maybe Inactive or Suspended

Before posting these questions I reviewed the manual instructions on how to integrate WHMCS with Directi however I still am not clear on a couple of things: 1. IDs???? In the Registrar settings for the field Parent ID: Do I enter the Reseller ID or Parent ID obtained from reseller club setiings---> profile. I know this sounds like a dumb question but the reason I ask is the user instruction states to obtain the Parent ID and the Reseller ID at the begining paragraph but nowhere there is a field for the Reseller ID. Just to be clear I use the parent ID and the special Customer ID right? 2. The last paragraph also sates that we need to add funds for the special customer created. However there is not much of descriptions why? My question is do orders through WHMCS go to directi queue pending for approval? or a different method. It make sense to make this documentation more descriptive or have some type of logging mechanism. The reason I ask is I am getting the following error message (in demo or non demo mode) when I try to execute a registration: Registrar Error Invalid Password/Username, or your User account maybe Inactive or Suspended One other question I have is what exactly demo mode? Again I do think that it would help if the documentation is a little more complete. Best Regards,