whmfhh

I had a lot of non-hosting customers that do not represent recurring income. I asked WHMCS if they would be counted towards the new pricing tiers and send my monthly cost up by almost 300%. They said, "An active client is defined as one with at least one active or suspended product, service, add-on or domain." Sorry, not going to accept a 300% increase. Step 1: Remove the customers who pushed me past the limit. I'll find an alternate way to handle those sales. (DONE) Step 2: It will be inconvenient to maintain two systems, so what do you think step 2 will be?

I am using the Quantum Gateway credit card payment module. After upgrading from 5.2.16 to 5.3.6, the purchase process now hangs at the message "As part of our fraud prevention measures, you will now be asked to perform the Verified by Visa or Mastercard SecureCode verification to complete your payment. ... Do not click the refresh or back button or this transaction may be interrupted or cancelled." I presume that message should NOT appear when Verified by Visa and Secure MasterCard are turned off on the Quantum Gateway side. That is how I had it before today; too many customers were being held up by difficulties with that process. To see if it would help, I turned Verified by Visa and Secure MasterCard back on from the Quantum Gateway side. It did not help. The process still hangs. I submitted a ticket yesterday, but WHMCS has not responded. I am losing sales every minute that the payment system is down. Maybe another user can help me because WHMCS doesn't seem to care.

When I go to a customer profile using WHMCS v5.3.6 and Firefox 28.0, the status filters are expanded. When I go to the same page using Google Chrome, they are not. This started happening after I updated from 5.2.16 to 5.3.6 yesterday. The attachment is a screenshot of a portion of the customer profile page showing the expanded filters. If I click the button with the label "Status Filter: Off", the filter list collapses. Given that Chrome does not expand the list, and that 5.3.6 behavior matches the old (5.2.16) behavior, the FF behavior is apparently a bug. If not, please tell me how to get the list collapsed by default under FF.

How/where do I customize the "WHMCS New Order Notification" that is sent to me when a new order is posted?

I don't have any promotions defined. Can I configure WHMCS to skip that screen during the ordering process?

Sparky (or some other kind person), I downloaded the module after I got tech support to update the link. (The wiki had it wrong.) Now I want to install it, but I haven't installed any modules before, the download file doesn't have a readme or any other instructions, and I can't find instructions in the forum or the wiki. Can someone tell me where I can find instructions for installing Addons? I presume the file should be placed under the modules folder, but in which subfolder? After that, what do I do?

I have my hosting products set to "Automatically create the account as soon as an order is placed" and the Welcome message is sent automatically. Maybe the Welcome message is not dependant on that option, but I think it is. For non-hosting products, the Welcome message is not sent automatically. Is there a way to make it automatic? As it stands now, there is a "Welcome message" checkbox under the list of orders to be accepted, and if I click that and press [Accept] the message is sent. I expect to have a lot of orders for a particular non-hosting product and I'd really like to avoid the manual step...

In addition to my hosting services, I'd like to define a "consulting service" product that I can use to bill customers for pre-scheduled sessions I conduct where I help them configure their PCs and software, etc. I need to bill by the hour, so my initial thought was to define an "other" product with a fixed-price, and then adjust a quantity field to capture the number of hours. It would be great if I could set the quantity to fractional hours, i.e., "1.5" for 90 minutes, but I am not sure if WHMCS is limited to integer quantities. I'd like to order the product when the consulting session is scheduled, and enter the scheduled date and time. I presume I could use the custom fields capability for that. I'll do the ordering--to control the scheduling--but I want WHMCS to generate an invoice and an email message asking the customer to pay the invoice. Are there any flaws in this plan? Does anyone have a better approach? Are there any special steps I need to take to setup this type of product properly? Thanks in advance for your comments and/or advice!

A person trying to sign up for my service wrote to me: "The phone number field is giving me a problem. I initially put in +44 (0) 1234 567890 but that has been rejected. What is the acceptable format for a UK phone number?" Dang if I know...

Thanks for responding. In my defense, 6 months doesn't seem that old to me, but let's put that aside. I changed the Product/Service Status to "Active" and then clicked the Unsuspend Server Commands button. That seemed to work. I attempted to change the "Next Due Date" and I think I found the bug. I used the calendar icon next to the date and picked a date. The date was inserted in the field as "mm/dd/yyyy". When I clicked [save Changes], the Next Due Date was changed to "0000/00/00". Note that the year is first in that sequence. I manually keyed the date I wanted in "yyyy/mm/dd" format and clicked [save Changes]. That change stuck. When I installed WHMCS I set it the "yyyy/mm/dd" date format. It seems likely that the calendar popup doesn't respect that choice. It's not a big deal now that I know about it and perhaps it's been fixed in a more recent version.

Because I was busy with other things and because I have some customizations that I was afraid would not survive the upgrade if I let WHMCS do it. Why are people who don't know the answer responding? Why is the version I am using more of a topic of interest than my question?

I haven't used WHMCS much and I think I shot myself in the foot. I decided to give a helpful user a year's worth of free hosting. On the "Products/Services" tab for the specific client I saw the "Next Due Date" and changed it to add a year. The plan she had was set for annual billing. Overnight, the CRON job decided the account was overdue and suspended the account. The Next Due Date now says "00/00/0000". Two questions: - What's the best way to repair the damage and get the account unsuspended, and stay that way? - What's the best way to give her a year of free service? I chose not give an account credit because I don't know what the plans will cost in a year. I don't have any two-year plans now, but I could make one, I suppose. If I did that, then upgraded her, then gave her a credit for the difference... is that the right way? Thanks. P.S. I am still on v 3.3.0 in case that matters.

TinyMCE is a pretty good WYSIWYG HTML editor, but I already have the HTML I want. So... I've been using the "edit the HTML" feature in TinyMCE. It takes an extra click to get there, and two clicks to save, and while it's not a big deal, I'd prefer to just specify the KB content using a simple textbox and avoid TinyMCE. Is there a way to do that? I looked in the WHMCS config options and didn't see it. I also checked the TinyMCE docs, hoping that there might be a way to configure TinyMCE to do it. Any ideas?

Matt, Changing the due date manually is fine, thanks. I didn't know I could do that, but then again, I am still not open for business yet. <sigh>

I've seen people here recommend manual approval of the first order from a customer as a way to reduce fraud. I'd like to do that, but I looked in WHMCS and I don't see how to set it up. Can I configure new accounts to have no automated billing, and then turn it on manually after I determine that they look legit? I presume I am just not thinking about this the right way...