rko4all

Hey the problem is I don't have access to the guys responsible for designing or translating the theme . I can actually see the wrong link on that close button but I don't know where to change it . Please see this : http://i63.tinypic.com/29dikbb.jpg

It's a fresh installation really and I only installed a theme on it . The theme I'm using is not in English . Can translation cause this behavior? Also which file is responsible for how the close button functions ? Is the url I posted correct for closing a ticket ? - - - Updated - - - Hey there again , It seems this links works for closing the ticket : viewticket.php?tid=320470&c=0hiug3ox&closeticket=true But my theme close button is set to this link : ?tid=320470&c=0hiug3ox&closeticket=true Where can I change that ?

Hello there guys , I'm currently using the SIX theme on my WHMCS . I can close the tickets from my admin panel and it's fine but when a client clicks the close ticket button it does not work . If the ticket url is : site.com/viewticket.php?tid=320470&c=0hiug3ox when client clicks on the close button , it changes to : site.com/?tid=320470&c=0hiug3ox&closeticket=true but that link shows the first page of my WHMCS and the ticket is still open. I'm using the 7th version of WHMCS and the SIX theme . Is this causing a problem ? If yes how can we fix it ? Regards ,