Don Houston

I have changed the SMTP Host to the new server and I am trying to send a test e-mail out. It said it completed successfully, but I receive no e-mail from the server see attached screen shot. This is new to me I finally updated to a VPS so I need to get this working as soon as I can. Please Advise

will do Thanks Chris

I have access to all departments listed but still can not access the ticket, nor delete it

I am having a problem viewing a ticket. It says I have one, but when I click to view it I do not see it. (See Screen Shot): Any ideas?

WHMCSCHRIS, Where do I find the configuration file? I need to know what file I need to edit so I can change the right one

Needing Attention Insecure Permissions Check Your configuration file is writable. This can be a security risk. We recommend setting the permissions to read only. You can learn more about this in our documentation. Pop Cron Ticket Import We notice you have POP3 account connection details configured for at least one support department, but the ticket import cron task does not appear to have completed successfully within the past hour. Please ensure the cron is configured correctly. You can learn more about pop email importing in our documentation. Warnings Automatic Update Requirements Automatic Updates require a writeable directory for staging files during an update. You must provide a directory via the Updater Configuration before you can update. Website SSL A Certificate Authority verified SSL certificate was not detected on https://kdtechnology.tech/billing/. This will prevent some features, such as OpenID Connect, from functioning. This may also affect your ability to receive PCI or other accreditation. PHP Version Your PHP version 5.6.29 is supported by WHMCS. The PHP 5.6 branch no longer receives regular bug fixes and will only receive critical security updates until it reaches its end of life. We recommend updating to a supported PHP version. Please see http://php.net/supported-versions.php for more information. Using Default Templates We have detected that your WHMCS installation is currently using the default template names for one or more of the active templates. If you have made any customisations, we strongly recommend creating a custom template directory to avoid losing your customisations the next time you upgrade. You are currently using a default template in the following locations: Cart Client Area Please review our documentation on making a custom theme for help doing this. Can someone please help me with this? If not I will go back to 7.0

Thanks, I see that now. I will do that

Hello, I need to figure out why a payment is showing up as Invalid Receiver Email in the gateway log. I also need to know how to mark an invoice as paid. The invoice is paid and is shown in my paypal account but there is no way (or none that I can see) that I can mark it as paid in my WHMCS. Is there a way I can mark it as paid so my client does not get shut off again? Also, every time paypal sends me a message it shows up in my billing department. Is there a way to shut that off

It is to late here my friend, I'll try to catch you tomorrow

I re installed 7.0.2 and all is working. Not sure if I want to mess with 7.1, why would I have to change the cronjobs in 7.1? They have worked till the new update

I do not know what I am looking for it all looks the way it did when I first set it up. I have contacted support to see if they can work with me on it to see if anything pops out to them but being new to this and the fact that I do not know what I am doing I need someone to walk me through it

I am having problems with my 7.1 not sending crons report and it is not telling our staff when a new ticket is created if they use the WHMCS submit ticket area. Now if they send it to our e-mails we get it. Any reason as to why this is happening? I have two screen shots that should make it easier for people to see the warnings and errors i have, maybe someone can help me

Can I get some help on this, this is something I need to fix. It shows paid but is not showing up in the annual income report. Please this is a business and I do not want to loose a client

I have a client who paid, but the invoice is not showing paid. How do I fix that. Last night it suspended the account and I am afraid it will do it again if I do not figure out how to mark it to where it will show as paid

Hello, We have a client that signed up yesterday. They paid and the invoice is marked as paid but it is not showing up in the admin summary. Is there a setting in which I can change to make that show up. I have attached a few screen shots so you can see what I am talking about. Now it does show that I have money when I go into view all invoices. But it does not show up in the admin summary (see attached screen shots. Please advise me on what I need to do. Also, the new client did not show up on my cron job when it ran this morning. Is this normal?

Yes I am getting the following error when I send a direct email to my support department. I am running Version 6.3 I think. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/home/kdtech5/whmcsdata/crons/pipe.php generated by support@kdtechnology.tech local delivery failed The following text was generated during the delivery attempt: ------ pipe to |/home/kdtech5/whmcsdata/crons/pipe.php generated by support@kdtechnology.tech ------ cagefs_enter: /home/kdtech5/whmcsdata/crons/pipe.php: Permission denied Additionally I have a pdf of the system health so maybe that would help whmcs 10-4-16.pdf

I have made no changes to the email templates

Yes I have a customer that got this [EmailCSS] when they first opened a ticket.. When I responded to them it came back with a reply from the me as staff. Is there something I did wrong?

Any help would be appreciated!!

The post I was referring to was the following: I did all that and it said it went through but staff did not get it

I am having the same issues with my WHMCS they are not being sent and I did what you asked above and not getting any errors and still not getting emails to staff. We are running version 6.3 I have tried to talk to tech support about this issue and they say everything is fine, but my staff is not getting notifications of the new or replied to tickets. Thanks

Is there a tutorial video that will show me how to configure WHMCS an WHM? I need to get this set up so I can add packages the easy way. I am new to WHMCS and I looked in the video tutorials and did not see one. I need to configure WHM to speak with WHMCS - - - Updated - - - Subscribed to this thread