fireball

What if the customer has multiple products and hosting accounts. How would you sort the multiple pay now buttons? Thats for an interface designer to figure out. I'm just saying a customer shouldnt have to go digging to find where to pay their invoice, it should be presented to them in an obvious manner. Even a "you have unpaid subscriptions" link that takes you to exact the page they need to be.

For users to help other users. Don't expect support from us on here even though quite often I do post on here I don't have time to read every post. Right.

Why is there a technical issues and questions section on the forum then?

hmm okay, ill have to edit the email template for the email that goes out... its pretty useless. "Please contact us to discuss how you can make your payment." ... because that makes so much more sense then just saying how to get to the pay now button. Also, does it not make sense for there to be some sort of pay now button or link on the clients page right when they log in, rather then making them go dig for it?

Dont need a fast response. And I will post on the public forums if I choose to.

hmm no answer, maybe the staff is pondering this...

its a 'nag' option to annoy your customers into paying

Well, there is no subscription yet. I assume WHMCS will send them to paypal to create one, right?

Hello, just out of curiousity I tried suspending an account today. I got the following error: Server Command Error Socket Connection Failed What would cause this?

Alright, so today is the date for somebody to get onto a paypal subscription. they ARE listed under Due Subscription Payments, however... how do i know that the client was sent an email telling them to pay, and also, i logged in as that user to whmcs, and i see no "pay here" link or anything. What am I missing??

Yeah for sure. There should be some sort of automatic "okay heres how its gonna work in a couple days" notice. *shrug* I dont mind so much, but I couldnt imagine what somebody with 100...500.. 1000 customers feels like.

i see. interesting. youd think theyd get that ahead of time.

yes So invoices aren't made until a payment is made? How the heck do they know to make a payment then? (other then logging in, which most customers dont do unless they have a reason to...)

Perhaps, good theory.

if i goto the invoices tab and click "create invoice" it says: "No Invoice Payment Gateways Enabled. Cannot Continue. Please enable an Invoiced Payment Gateway and try again." This isn't true, I'm using PayPal subscriptions.

yeah i did some testing. set the date to 3 days, 2 days, 1 day, and ran the cron manually each time. still no invoices. Any suggestions?

Hello, I have two customer accounts that are due within the next 3 days, but the cron doesnt seem to be creating invoices for them. Under automation settings, it is set for 7 days before due date for the invoice to be set up. The only thing I can think of is that the cron DOESNT say "well, its less then 7 days to the due date and theres no invoice, so id better create one". Would this be the case?

No worries, I just changed my date format back to MM/DD/YYYY. I don't like that format, but I'd rather a format that works that I dont like then one that I like that doesnt work Thanks for the help.

Incorrect, I am not entering it wrong. I am using the little pop-up calendar. It selects the date for me. When I click a date in the calendar, it goes into the field as MM/DD/YYYY. However I have my preferences set to YYYY/MM/DD. I should not have to manually enter dates, else what is the point of the pop-up calendar? You would think that if your preferences are set to something other then the default, that the date the pop-up calendar enters would match your preferences. This is a bug, and something WHMCS's staff should fix.

ah, okay then. Thanks!

It asks for a transfer secret... what should I put in there?

I have a customer who has two domain names. The clientexec import script grabbed their main one, but I'm not seeing a way to add a second domain without adding an order (and even then, the only options are register and transfer, neither of which applies). Can somebody explain how to do this?

No response from the staff on this? Maybe they're working on fixing it...

Ah, okay so it's a bug in WHMCS then. The date picker popup thing used on the domains page (for selecting expiry date) automatically puts into the field MM/DD/YYYY no matter what your date format is selected to be on the localisation tab.

I see, if things dont work with another date format, then they shouldnt give you the option to change it, now should they?