Hello, we have been approved for a Helcim merchant account, we installed their plugin, however even prior to this the below issues are happening and I am not sure how to fix it.
1: The "empty cart" will not work, nor will the X on the shopping cart, it is like a dead link, nothing happens - how do we fix this?
2: when customers enter their information on the check out page, and tick mark the "agree to TOS" and then click on check out, nothing happens, the cart is just sitting there. Even if the TOS is not required we have tried that and it will not let you check out.
3: Domain lookups take an extremely long time, no matter if we use the Resellerclub/Logicbox account we got for free via WHMCS or use the standard WHOIS lookup, it takes 10 to 20 min for a domain to come back, is there some way to speed this up?
If someone could get back to us as quickly as possbile, as we are not able to process orders.