kimtown

Welp then call me stumped. I am not a programmer so I don't work with else/if statements and I wouldn't have put them in the template, nor anyone that works for me. I removed them so I'm crossing fingers and toes that it fixed the issue. Again, thank you for taking your time to help me out.

Perhaps the default has changed over many years. I have never changed the default invoice email template as I would have no reason to. I also would not add an "if" or an "else" randomly in a template for an invoice email if I did. That seems oddly off. I'm going to assume at some point in the WHMCS upgrades the original template has changed and it didn't properly upgrade and remove any errant elses or ifs and this is where we are. I've had this software for many many years and rarely had any issues. I will update the template removing the errant else and if in hopes it will fix the error and not throw further issues. Thank you for the information regarding the icons, I was not aware of that. I appreciate all of the help you've provided thus far.

I have not customized the template at all. I can see which templates I’ve customized. It tells me by the red “custom” buttons. I assume that’s an auto populated field that comes from my setup.

I have no notice to update in my dashboard. When I visit my dashboard it tells me I’m updated to the latest version so I’m not sure what you mean there.

I just double checked the invoice email template and it's the system default template. I've not made any customizations to it. Here's what it says: Hello {$client_name}, Your invoice with kimtown Web Design has been generated on {$invoice_date_created}. Invoice #{$invoice_num} Amount Due: {$invoice_total} Due Date: {$invoice_date_due} If you have a PayPal Subscription setup with this invoice, payment will be taken automatically within the next few days. {else} You can also login to your client area to view and pay the invoice at {$invoice_link}. Here are your login details: Email Address: {$client_email} Password: {$client_password} If you need me to reset and send a new password, please feel free to contact me. {/if} {$signature}

I’ve not changed anything since the original setup. Perhaps something has triggered it just now in this update? I have noticed that the “reminder email” sends with no issues. It just seems to be the initial invoice that will not populate. I’m even more perplexed. So perhaps it’s in the email template just for that initial email? I’ll check that first to be sure.

I am unsure of that. When the notice pops up in my dashboard that there’s a new version, I just go through the update motions. My best guess would be the previous version to this current one. I am pretty good about updating as soon as they come out.

Recently updated to 7.10.3 (no other customizations or addons/updates) and when I try to generate invoices from an individual users area, I get this error: "Email Sending Failed - Email message rendered empty - please check the email message Smarty markup syntax". I've never had an issue with sending emails. I do not know if this is for any other users as this is the only one not sending automatically at this time (that I know of). To get this error here are the steps I'm taking: -Click the user's name. -Visit the "Invoices" tab. -Click on the unpaid invoice number which brings up the invoice. (For some reason the invoice never generated in the runs so I'm sending it manually as it's due April 5th.) -Next to the "Invoice Created" box I click "Send Email" -Error pops up on the top of the screen. I checked out the https://docs.whmcs.com/Email_Sending_Issues page to try and troubleshoot. -the templates are all enabled -I can see other outgoing emails in the email log -There are a few other errors at the same time of trying to send the email (screenshot attached). I'm not sure what they mean or what I should do to try and rectify them as nothing has ever been changed other than the update (which was through the dashboard) I'm not too sure what to do from here. Can anyone help with this? Thank you in advance. Kim

OMG I can't believe I didn't think of that LOL Thanks so much brian!

Hello all, I've searched and searched but cannot find this answer. Can you use HTML in the global signature? I just want to add a couple links etc, very basic stuff, but have no way of previewing what I code up. Thanks much, Kim PS - A preview button for all email templates would be really great.

Hello Maikel, If you go under Setup => Email Templates you'll see all the templates that you can update. Hope this helps! Kim

Hello, I use my own ticket system and having 2 is getting confusing for my clients. Is there a way to disable or remove the ticket/support system in WHMCS? I didn't want to futz with the code if there was an easier way of doing it in the admin area. Thanks so much, Kim

I think I got it!!

Thank you Chris. So the line should read like this now? I hope I did that right. /opt/php56/bin/php -q /home/kimtown/public_html/billing/crons/cron.php

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