TheGiveAway

Thanks for the help!

Hi, I emptied the template cache, checked all the support departments and none of them were "Client Only" on the contact us page(when I'm not logged in), I'm actually not even able to choose a support department, it just shows me a contact form(or maybe it is supposed to be like that?) On the Mail settings, I checked and "Presales Form Destination" is remained unchosen. and "Presales Contact Form Email" remains empty. I used the email of my support of the department that isn't client only, on "Presales Contact Form Email" Thanks for the help.

I just opened the email that was on "general settings -> general" And I noticed all the tickets that were opened using the contact us page, were forwarded there and never showed up on WHMCS. I might need your help in both problems: 1. people can't send pre-sales questions because it shows them the "Login" page 2. tickets are forwarded to the email, but don't show up on WHMCS for some reason, I guess I made a mistake in the whole settings process of the support.. Thanks for all your help!

it still transfers me to the "login" page. What am I doing wrong? Is there any other "contact us" page? or am I using the only one like everyone else?

Hi, is it possible to have a page where people have pre-sales questions, and don't need to login in order to ask a question? My "contact us" page, requires the customers to login in order to send a question. Thanks!

Hi, Is it possible in whmcs to assign several products to 1 paypal account and several to a second paypal account? Thanks.

Thanks a lot! it all works!

Hi, I have 2 questions regarding domain options for my customers, 1. How do I change the default radiobutton clicked to be shown to the customer, from "I want a new domain name" to "subdomain". (I tried to edit configureproductdomain.tpl , but couldn't find a solution) {if $subdomains} <div><label><input type="radio" name="domainoption" value="subdomain" id="selsubdomain" onclick="document.getElementById('register').style.display='none';document.getElementById('transfer').style.display='none';document.getElementById('owndomain').style.display='none';document.getElementById('subdomain').style.display='';document.getElementById('incart').style.display='none'" /> {$LANG.orderdomainoption4}</label></div> {/if} {if $incartdomains} <div><label><input type="radio" name="domainoption" value="incart" id="selincart" onclick="document.getElementById('register').style.display='none';document.getElementById('transfer').style.display='none';document.getElementById('owndomain').style.display='none';document.getElementById('subdomain').style.display='none';document.getElementById('incart').style.display=''" /> {$LANG.cartproductdomainuseincart}</label></div> {/if} {if $registerdomainenabled} <div><label><input type="radio" name="domainoption" value="register" id="selregister" onclick="document.getElementById('register').style.display='';document.getElementById('transfer').style.display='none';document.getElementById('owndomain').style.display='none';document.getElementById('subdomain').style.display='none';document.getElementById('incart').style.display='none'" /> {$LANG.orderdomainoption1part1} {$companyname} {$LANG.orderdomainoption1part2}</label></div> {/if} {if $transferdomainenabled} <div><label><input type="radio" name="domainoption" value="transfer" id="seltransfer" onclick="document.getElementById('register').style.display='none';document.getElementById('transfer').style.display='';document.getElementById('owndomain').style.display='none';document.getElementById('subdomain').style.display='none';document.getElementById('incart').style.display='none'" /> {$LANG.orderdomainoption3} {$companyname}</label></div> {/if} 2. How can I edit the words there, so for example, I would change "I want to use a free subdomain" to "I want to use a FREE subdomain" Thanks a lot!

Found a solution. Thanks!

Hi, I'm trying to accept an order of my customer of Shared hosting & domain. I setup the product to "auto setup after payment" by mistake, instead of making it auto setup after accepting pending order. Usually the domain doesn't signup through the WHMCS affiliate domain reseller automatically, but now the domain was sent automatically, but it is fine, there isn't any problem with that. The only problem is, when I'm trying to accept the SharedHosting+Domain order, I just can't because the system constantly tells me that an account on this server has the same initial 8 characters as the username, and the username has to be unique. I have tries 10 different random domains and it still doesn't work, even though I really don't have that many customers which doesn't make any sense that all these usernames are unavailable. I just can't accept the order, I checked WHM but there isn't any account opened with this domain, However, the domain is registered with the domain reseller(but I don't want to cancel the order, refund the customer and ask them to register again, because I really don't know how to assign them a domain to their new shared hosting manually.) I've attached a photo of the situation. http://s3.postimg.org/4uxocod0z/problem.png Thank you very much!

Thanks a lot!

Hi, I have several hosting plans offered on my website using WHMCS, I would like to know, if it is possible for a customer to choose to pay a recurring amount, for example 3$ per month, and then WHMCS will request the money from paypal every month and send an invoice to the customer, without the need of the customer to get into the invoice everytime and pay it, so the customer can be subscribed until he decides to cancel the subscription. Thanks!

Thanks man, with your help I was able to solve all my issues! Thanks a lot!

First, thanks a lot about the detailed answers, I really appreciate it! I don't care about my customers transferring to different registrars, this was not my intention, they can do whatever they want with their domains. My customers have very little knowledge in computing, and most of them are shop owners that wish to open their own websites. They are not experienced users like people from sites like webhostingtalk and such..For that reason, I'm trying to protect them from some havking attempts that happend to me when I purchased my first domain online: They can be easily tempted, by spammers that would send them links pretending that the owner of the hosting (me)was the one who sent these emails, and steal their hosting/website details easily.(just by copying the template of my email, and sending them a fake page to login, and boom, their passwords were stolen.) The only reason I'm want to do it, is because privacy protection started to cost 3$ recently for each domain, and I was trying to find a cheaper solution for the same idea of showing off protected details on WHOIS sites for my customers to prevent any fishing/hacking attempts. Regarding the change of details, I noticed that it might be possible on the settings of "General settings--->>Domains" on the bottom it is possible to change details to be default, but I wasn't sure if that is what I was searching for, since it didn't seem to change anything when I made a test order purchase. Over here: http://docs.whmcs.com/Domains_Management it says that it is possible manually for each one under the section "Viewing/Editing WHOIS Information" But I'm looking for an automatic way that will apply to all the customers if that's even possible(perhaps putting a default email in the radiobutton "I want my domain details to be the same as the details I entered above", to be by default the same, except the email that will be hidden. Thanks for the help! but the problem is, I can't find the right file that contains this code. I searched in the default template folder, and my template, but I just can't find the file, nor can't I find "configuredomains.tpl " as it states in the guide. Is it possible to create a product that contains free domain with ID protection? I can see that by bundling I can have a separate product of hosting and separate for domain, but I can't find a way to put a pre-added addon of ID protection for free. I would be really happy to know if such option is possible. I entered the reseller club for all the TLDs, however, still when I go into the order to accept it, it is by default on "None" and not "ResellerClub" for some reason.. Thanks a lot for all the help!

Hi, I have several questions regarding using WHMCS with domain reselling: 1. Is there a way, when I activate an order of a customer like Hosting + Domain to automatically force a change in the whois details sent to the registar for the domain. For example: all customers that signup a domain using my service, will show the email in WHOIS as "support@myhosting.com" 2. When a customer wants to buy a domain name, whmcs shows him the option to choose custom nameservers How can I cancel it and prevent the customer from being able to choose it? I tried to find the file: configuredomains.tpl but I couldn't find it in my templates. On the registration, it shows the textboxes of nameservers, with 2 of them already filled with the nameservers "ns1.website.com ns2.website.com" , so I might just need to hide these fields. 3. Is there a way to give add free ID Privacy to a specific hosting package? 4. Can WHMCS automatically choose a domain registar, and wouldn't request me to choose from a drop down box everytime from "None" -> "ResellerClub"? and already have it placed on "ResellerClub"? 5. I've been told that when I signedup to resellerclub under WHMCS, that I need to add legal documantation to my website, regarding ICANN when I wish to resell domains along with the hosting I contacted resellerclub about it, but they told me that they don't have these details, and I need to contact whmcs about it. Thanks!