Hey guys,
I have spent the last 5 hours playing with enom tech support, trying to get my whmcs installation to speak with their servers.
I have the IP address whitelisted, been confirmed with enom support.
The IP address is the same as my cpanel, and when i ping my website.(the website making the API call)
This is from ENOMs tech support after he requested to see a module debug log:
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I was hoping that the debug log would include the full URL of the API command.
Have you reached out to WHMCS to see if there may be an issue with their software?
I've also reset the test account to ensure that the database has the correct IP address for the test account.
Additionally, since your account is so new, it has been easy to confirm that there have been no API calls from the IP address *.*.*.* by reviewing logs for both the test and the live account.
Can you run a check command from the live environment so that I can analyze that?
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How do I issue a check command?
Here is an example of the debug log, I get the same error on every one:
Request:
uid=**********&pw=*********&tld=com&sld=yaw33n&command=getdns&
Response:
;URL Interface
;Machine is SJL0VWRESELL_T
;Encoding Type is utf-8
Command=GETDNS
APIType=API
Language=eng
ErrCount=1
Err1=User not permitted from this IP address - 4
ResponseCount=1
ResponseNumber1=713254
ResponseString1=Policy error; unauthorized; user(s)
MinPeriod=
MaxPeriod=10
Server=SJL0VWRESELL_T
Site=
IsLockable=
IsRealTimeTLD=
TimeDifference=+0.00
ExecTime=0.078
Done=true
RequestDateTime=7/4/2014 4:45:22 PM