mblfone

I totally agree. This is one of the most used features of WHMCS. It has decreased efficiency!

Hello WHMCS, I vote to have the Next Due Date feature totally redesigned. This has caused so many issues with regards to recurring invoices not being billing when they should. It is too complex and non-intuitive. Too many conditions cause the next due date to change and then invoices don't generate. I have recently become aware that changing the paid status on an invoice can also change the next due date in addition to a payment being made incrementing the next due date. It seems to me that the next due date should increment only when an invoice is generated and should not be affected by anything else. I am aware that there may be other interconnected functionality which making this redesign may affect; I may be unfamiliar with that interconnected relationship. We now regularly audit our invoicing to confirm that WHMCS is invoicing when we expect it too. We also find errors. Please, pretty please!

Alex, Thanks for the response. I understand the need for having a detailed, documented procedure for answering support issues as they arise, however, either the interface is not intuitive enough for our staff or we are just not getting it. The problem arises when we set up a service for a customer. Initially, we bill for internet service on the first invoice. Many times, however we need to port a phone number over to our telephone switch and will need to prorate the charges. This is when things get tricky. We need to match the recurring invoice date (Next Due Date) so that future recurring invoices will bill together. This doesn't work because the Next Due Date is not matching or the payment method is online gateway. Then the prorated invoice shows a date period which is not correct (they found a but), it is a month versus the prorated period for which we are trying to bill. Then, the system doesn't seem to work utilizing double entry accounting procedures as when a credit is deleted, the customer's balance won't update. The credit needs to be removed (a different procedure). Also, if a customer underpays an invoice the invoice shows paid even though a balance still exists on the invoice. We are constantly having to audit this against our accounting system to confirm balances are the same in both systems. So, given the complexity of these issues, we are finding many invoices/accounts which need to be fixed every month. The last issue occurred when WHMCS disconnected a customer in our Radius server due to a problem with the Next Due Date on the service. Other problems occur when a customer wants to change their rate plan. It is a mess. I am very concerned about how we continue to grow our business with the problems we continually encounter with WHMCS. The interface is pretty, but it seems some underlying code needs to be tweaked significantly to prevent these problems from showing up. It is too bad that no phone support exists. They could follow us through the procedures we are following in real time and be engaged with our thought processes and maybe utilize those to develop a better product. Thanks again for your reply! Scott

John, The issue is that we have had so many problems with WHMCS that an accomplished computer geek such as myself cannot figure out the logic behind several of the features that we require to perform our billing. These things are: Next Due Date Adjusting a clients balance Prorata Billing I have looked over the documentation, watched the videos, searched the forums and we still find ourselves fixing 70% of the invoices when we add them to service and in some cases we are fixing things done months ago. Email support is simply not working. Again, my question: Would someone please suggest a third party vendor who provides telephone support, a service which WHMCS will not provide. It will save me over the long term if I invest in a couple of hours of paid telephone support now. SiteOX, this is not one issue, but several issues with which we are fighting. Regards! Scott

Sure, I just submitted another one tonight. They are: FMN-857574 NLJ-790049 KRD-80464 BXJ-400884 YYR-467129 RGM-207317 OJI-743847 Scott

Hello, We are getting not happy customers when we are adding new services, adding prorated services. Bills are being generated when they shouldn't and some services are not getting billed when they should. I have had several tickets open with WHMCS to resolve this, but due to the non-intuitive nature of some of these functions, we are needing telephone support, which WHMCS won't provide. Is anyone aware of a third party vendor who offers paid telephone support? I need to get resolution to this quickly. Thanks! Scott