spazio

Thanks Infopro There is actually two tickets open. The first is #XJW-176315 open since april 2, And the second #XFF-545321 open since april 4, It's april 5 and neither had ANY followup at all for over 20 hours ! This is incredible, I really don't have the same thinking as to customer care as WHMCS do ! I'm really reconsidering my purchase and use of whmcs! Don't get me wrong, the product is good but as for support is concerned. My experience is not soooooo gooood!!!

I have a paid subscription with WHMCS but it takes forever to get an answer with them. I just upgraded to version 5.3.6 and enom registrar just stop working. I'm kind a DEAD in the water here. In the module logs I see the demand but nothing in the response section. After test ( that is voice call, yes their support do that, thanks to them ) with enom. the communication between my server and enom is working. So the problem is in WHMCS. Anybody have an idea on how to test further on this matter? Thanks for any input. Spazio:cry:

Hi, I'm having a trouble with WHMCS and find it really hard to have to wait over 12 or 18 hours every time I'm responding to the tickets to get an answer back from support. I have a paid subscription ( that is PAID ) and now been over 3 days DEAD in the water with WHMCS not working and no response from support! Here's an example: This morning at 08:00 I replied, The tech made a test around 11:17, I replied at 11:19 and now it's 16:14 and still no follow up... This is a 50+ hours old tiket I found that really ridicule and want to know if it's a normal practice here at WHMCS? Where are you based? ( Wabouch ??? ) On what time zone do you work? What are your working hours? ( 15 minutes a day? ) I'm mean I don't want to sound harsch here but how can you run a buisness like this? I know I can't and I'm really thinking of switching to another software with more support! I'm waiting for your justification on this matter! Please tell me there is a war and your building was struck by a bomb so I can tell myself that's it's not your fault. Spazio