saleck

Hi, we are using support tickets to organize work tasks with some of our customers. However sometimes it is necessary to reference it in e-mail and we haven't found a simple way to do it yet. I know we can login as the customer and copy the direct link from his customer account or look into e-mail that whmcs sent to the customer after our reaction to the ticket. But both ways are inconvenient. Is there a way to display the direct link in the support section of admin area? Kind regards David Bruha Virtis s.r.o.

Thank you - haven't seen that one yet

Hi, since the 7th of August all of our staff is getting synchronization reports for all the domains in the system. We have searched and found feature requests for these reports to cover only domains not in sync and other features but nothing done yet so we would like to create mail filters to receive these reports on only selected staff accounts and only in case something is not in sync. We have tried to search the documentation for the list of statuses the domain can have in the report and have found none so I would like to ask if anybody could help us to complete its summary. Currently we have seen: In Sync Sync Not Supported by Registrar Module Expiry Date updated to dd.mm.yyyy Are there any other statuses? Kind regards David

No the problem remains even in the new version.

I am trying to do a clean new installation with our development licence and am getting this error. The database is freshly created and the whmcs installation has been downloaded this morning. The file install/log/installer.log contains this: [2015-07-08 11:26:03][WHMCS Installer] DEBUG: Installer bootstrapped [] [2015-07-08 11:26:07][WHMCS Installer] DEBUG: Installer bootstrapped [] [2015-07-08 11:26:07][WHMCS Installer] INFO: Previous install not detected; a fresh install will be attempted [] [2015-07-08 11:27:21][WHMCS Installer] DEBUG: Installer bootstrapped [] [2015-07-08 11:27:21][WHMCS Installer] INFO: Previous install not detected; a fresh install will be attempted [] [2015-07-08 11:27:27][WHMCS Installer] DEBUG: Installer bootstrapped [] [2015-07-08 11:30:51][WHMCS Installer] DEBUG: Installer bootstrapped [] [2015-07-08 11:30:51][WHMCS Installer] INFO: New configuration file has been written [] [2015-07-08 11:30:51][WHMCS Installer] ERROR: Failed to connect to database 'cz_virtis_whmcs' [] [2015-07-08 11:31:37][WHMCS Installer] DEBUG: Installer bootstrapped [] [2015-07-08 11:31:55][WHMCS Installer] DEBUG: Installer bootstrapped [] [2015-07-08 11:31:55][WHMCS Installer] INFO: New configuration file has been written [] [2015-07-08 11:31:55][WHMCS Installer] INFO: Applying base SQL schema [] [2015-07-08 11:32:17][WHMCS Installer] DEBUG: Installer bootstrapped [] [2015-07-08 11:32:17][WHMCS Installer] INFO: Creating initial admin account [] [2015-07-08 11:32:17][WHMCS Installer] INFO: Applying incremental updates to base install schema [] [2015-07-08 11:32:17][WHMCS Installer] INFO: Applying Updates for 3.2.1-release.1 [] [2015-07-08 11:32:17][WHMCS Installer] ERROR: Unable to complete incremental updates: Unable to import the 3.2.1 database file. Please provide a valid dump path. [] [2015-07-08 11:32:17][WHMCS Installer] ERROR: Installation process terminated due to error. [] Could anyone please direct me to how to solve this? Kind regards, David Bruha