anthonyfox63

Someone needs to add the following information to the Documentation section relid (it's the ID of your product) I thought this but with out confirmation had too waste a couple of hours trying to find it in the forum, which I just did.

The billingcycle data is stored in the product table. If it is hosting then the data is in table tblhosting. As for accessing it you can use the userid.

First let me say what a great job Chris did. He literally saved my business. Now let me recap what he found.. An image file was missing from the images folder. TCPDF ERROR: [image] Unable to get image: /home/oursite/public_html/whmcs/images/logo.png I guess the Invoice PDF creator doesn't have a failsafe check on the existence of the image and stopped the invoice process when it could not find the image. Be careful not to forget custom files,etc.. when moving and or upgrading. We had moved servers and during this we had upgraded versions of WHMCS so we did not move the old files and the image was left out.

Is there a copy of WHMCS that is not encrypted so I could track down the error myself? I'm sure support is dealing with many issues but we really can't wait 4 hours between posting help (support ticket) and getting the next response which is by another tech that starts the process over again.

#145432 Thanks Chris

Where do I start.. Support at WHMCS needs to improve.. I've posted several times to a ticket and each time the tech gives me the same routine as if they never read the current or prior post to the ticket. First off everything worked with 4.? We moved severs and upgraded to 5.1.2 even though it says 5.1.3 under updates. I've removed any customized or otherwise addons. I've even replaced every file by downloading the zip file and manually uploading the files. and we still have the following problems which I will walk through... an order is placed the order is paid via paypal (same issues even when product is FREE bypassing paypal) the invoice is marked as paid the autocreate module fails to run the next due date remains the current date (this opens another issue listed after this one below) Welcome Email is sent since site was not created we now accept the order which runs module create (which failed to run earlier) site is created but next due date remains the current date since the current due date is never updated the following day the new paid service is supended even though we have The number of days to allow for payment of an order before being overdue set to 5. As far as I can tell everything is set correctly. We have Automatically setup the product as soon as the first payment is received selected for the product. Best I can tell some process is being skipped and this process is what sets the new due date which I'm guessing triggers running the module create. I've used WHMCS for quite long time and before now loved it but what the heck... Can anyone help? Thanks

What could cause this not to happen? The invoice is marked paid but the Next Due Date never changes which causes account suspension on a paid account.

I hope this thread is still open. We have a similar problem with new orders. an order is placed.. is paid (though we have the same issue if setting the price to 'Free') new site fails to be created though product is set to create the site after payment we manually accept order which then sets up the site the next day the site is suspended even though we have suspension set for 5 days past due After checking the 'Next Due Date' is still the date of purchase. Some process is failing to run... I have no idea what process but 3 days going back and forth with support and they still aren't listening to the problem.