Elcoserv

Yes, I have cleared these files before making changes. Unfortunately I did not find the way to succeed. I think I will need help from WHMCS.

Thank you very much for your help! No, I did not clear whmcs cache. How can I do it ? If you mean to clean files in templates_c folder, there is only one file index.php.

I tried as you say, but still getting the same "Ticket ID" in the subject field

Hi, thank you for your suggestion. I tried to make as you say and I get below result. Customer opens a support ticket and gets email with below subject: Subject: [Ticket ID: companynamehere] Support test Admin gets email with subject: Subject: [Ticket ID: companynamehere: OUKU-54823] New Support Ticket Opened And I want to change the text "Ticket ID:" to the one which is company name

I did search in language file for "ticket", nothing there .

Hi, thanks for your reply. Actualy I did these changes in all that templates: - Support Ticket Opened - there is no "Ticket ID" in the subject field. How this is generated ? Thanks

Hello, can you guys help me to find the way how to change fully this line in the subject of support emails [Ticket ID: xxxxxx] to [Company: xxxxxx] please ? I tried to change that line from email templates, but when support ticket opened by Admin the support system generates again [Ticket ID: xxxxxx]. Please help me to find correct way. Thanks in advance

Спасибо ! Thanks for this! The only russian language pack I found working.