TwoPlus1

A lot of my clients have web space as well as IT Support Services provided by my company. I've used PSA software such as Autotask, Connectwise and SugarCRM in the past but all of these products offer far more complexity than I'm looking for and charge accordingly. They also lack integration with the webhosting so I was wondering if it would be possible/practical to add modules to WHMCS which would provide the functionality I require. To start with I need to track items such as broadband connections, modems and other hardware/software assets associated with each client. I also want to add site configuration details and user details such as passwords. This would all be for systems not catered for within the basic WHMCS platform. Support contracts and AV renewal dates with automated renewal reminders would be an additional module. Also some clients would not have web hosting accounts. Once this is up and running connection to my CentraStage monitoring platform would be an excellent addition. Please could someone point me in the direction of a product already available or quote for the development work to make this possible. Thanks Martyn

Hi, I'm new to WHMCS and sending this post from work so haven't done a great job of searching for a solution so I apologise if I'm reposting someone else's question. Firstly I would like to know if I setup various departments within WHMCS to represent various small enterprises I have can I then send responses to tickets with alternate information and branding so that I can run everything through WHMCS rather than Outlook distribution groups which don't allow me to monitor ticket status etc. Secondly I would like to setup an area where I can log additional details on my clients such as their network configuration, AV renewal dates, users and passwords along with other detailed information to enable me to resolve issues quickly. Will WHMCS CMS allow me to do this and has anyone else had experience setting this up? Thanks in advance Martyn

Is there any update on this development? I'm moving to WHMCS to manage my WHM/CPanel servers but would really like to extend it's functionality to manage my clients eMail provisioning on Machsol. Ideally I would like to have clients purchase their eMail accounts in WHMCS which would handle billing for me and then be presented with a link to their Machsol control panel where they would setup the mailboxes, contacts etc but be limited by the options they selected in WHMCS so that if they purchased 3 mailboxes they can only setup 3 and have to go back to WHMCS and purchase an upgrade in order to setup more. Although not necessary it would also be great if clients could see a summary of their mailboxes, contacts, distribution lists and public folders in WHMCS without having to go to the Machsol control panel. As part of the initial purchase it would be great to have a tick box to automate the MX records along with Autodiscover CName and OWA address but that's icing on a greedy cake.