garymchugh

Hi, We have a client who has her payment method set to Gocardless. She is receiving credit card declined emails when the cron runs This has never happened before I have checked here emails from WHMCS and there are several of these failed credit card messages. Any Idea anyone?.

Just upgraded to latest version and getting this error Warning: Class '\Firebase\JWT\JWT' not found in /home/*****/public_html/support/includes/classes/WHMCS/Utility/Bootstrap/AbstractBootstrap.php on line 0 Warning: Cannot modify header information - headers already sent by (output started at /home/******/public_html/support/includes/classes/WHMCS/Utility/Bootstrap/AbstractBootstrap.php:0) in /home/******/public_html/support/init.php on line 0 ANy ideas anyone?

Holy crap Batman this was a simple one that you might never think of..... oh how we tend to go for the complicated first. System URL was set to https://sitename.com/whmcs/admin The bookmark I had in my browser to reach my admin area was https://www.sitename.com/whmcs/admin the www was messing with the sessions and breaking the download. I logged in without the www in the url and hey presto I can download the attachments. Just sharing in case any other confused sole ever find this post. Thank you to support for working this out. Sorry if I was short in earlier posts just frustrated while trying to build a site for a client.

There are no issues with file types the client added the attachment successfully. In ticket view I see the thumbnail however when I click the download link I am redirected to the client login page. Does that sound like a file type or permissions error? - - - Updated - - - And yes folder is writable and yes image is in the folder. The issue is I can not access it from the ticket view. I am medding around firing up the ftp program and checking file names then downloading. How long do support normally take to answer? Got to say on a monthly subscription that is a little lacking.

GD and PHP are latest versions. Next Idea! This is very frustrating while we are trying to build a new clients site.

Having my server guys check this now

Hi Everyone Just received a ticket from a client with an image attached. Clicked to download image and was taken to client login page. I searched forum and saw a few patches but they were for version 5.12 and we are a little beyond that now. Is there a patch or a fix for the latest version of WHMCS to fix this issue?