sayeed

Just bought Live Help addon couple of hours ago. After setting up everything, I opened the Windows Application and opened the chat on my browser as a visitor. The chat request appeared on the application and I clicked on it to initiate the chat. and a chat window opened immediately. But on the browser, where I was waiting as a visitor, still says "Thank you for your patience when waiting for Live Help, we apologize for any delays that you may experience. Currently 1 users waiting for Live Help. [Refresh] " and after 10-20 seconds later, on the application, it was showing that the visitor is Offline!!. Can anyone tell me what's going wrong? Regards.