suncoastwebsolutions

yea from what we have read get use to it as a few people have had the same issue... We submitted a ticket but really cannot wait 2 days for a response. If I find a solution I will let you know...

Hi Chris, Thank you for responding. I have made the adjustment you suggested and it is now working as expected..

Hi Infopro... Thanks for the update. John hasn't contacted me yet in relation to this ticket. I will let you know when he does.

Thanks Infopro for the prompt response. The ticket id is #YTW-663969. I have been reading threads about bumping tickets. I believe that the bumping is because people get concerned about their tickets (like us) not being responded to and they would like to have some acknowledgement that it is in the queue and someone has at least seen it... as a suggestion to the management team to help with the support (and to generate some extra cash)... why not charge for a priority support solution just like CPanel support does...

You have a great product without a doubt and we like many others think the world of it..... BUT YOUR SUPPORT SUCKS! I have posted multiple tickets on multiple occasions and I seem to find that either one of the 2 following things occurs: 1) User gets blamed and/or responsibility of the issue being a genuine fault of WHMCS software is totally disregarded. Even when a patch was released some 24 hours prior! 2) A standard and typical sort of response gets issued which doesn't even cover the spectrum of what was first asked... 3) 24 - 48 hours pass and no response on tickets no matter what the priority. (remember it costs us money as we lose sales and in turn if we don't get paid we cannot pay you guys) 4) You charge for updates and support yearly.... provide a service that actually offering and charging for! 5) A response is given without the issue even being investigated by the support person... Here is a newsflash for the Support team... Your customers are not retarded and they do know where the start button is! You forget that most of your customers are support people themselves so there is a lot of us that do have experience and know what we are talking about. Some would even have more experience than you... If you think that this message has no merit then why does WHMCS have a 6 week release cycle genuinely consisting of over 100 bug fixes at a go? We have 2 WHMCS installations running and both of them have issues with things that were not occurring in previous versions.... You want feedback I think this is as brutely honest and fair feedback as you will receive. I am sure that others reading this post will happily place a "Bump" on this thread just purely because they agree with what I have posted. If you need examples of what I am talking about I will be more than willing to post some examples from support tickets I have submitted in the past... Look forward to continuing my wait for the next 24 hours on a ticket which has only had 1 response in 48 hours and is still open for the simple fact that the responder from WHMCS didn't even investigate the issue properly in the first place.

does this work with WHMCS 4.5.2?