Kristy

Hi All, I have already set up all my products and their descriptions but when generating quotes, WHMCS doesn't include the info - it just inserts the name of the product (which is no where near enough info for prospective clients). 1) Could someone tell me how to get the descriptions inserted automatically as well? Right now I end up having to go back to the Products, and copy & paste the descriptions into the Quote... which is driving me crazy! 2) By the way, is it also possible to have different quote templates? The regular templates work for web hosting products etc. But I need a different template when quoting for larger projects (where its more of a proposal and would have a cover page etc). Thanks, Kristy

I just ran into the same issue - I suspect that it was because I used Fantastico/Softaculous to install the WHMCS. This was resolved by downloading the WHMCS zip file, and replacing all files except for my configuration file & templates directory (since I had already customised the layout). It then worked Hope this helps someone.

Does anyone know if the complete.tpl file is used even when a client chooses to pay by bank transfer method? When I go through the order process, I'm immediately shown the invoice at the end (the url is something like: https://www.mycompany.com/manage/viewinvoice.php?id=1234) - and I'm not sure if complete.tpl was "triggered". (I need the answer to this in order to help determine how to integrate my affiliate tracker) Thanks!

Hi all, I've been using WHMCS and am incredibly happy with it. Its just that we are now implementing an affiliate programme with a 3rd party software (this one is called AffiliatePro) and I'm facing issues. If clients make paypal payments during the checkout process, WHMCS eventually uses complete.tpl - so any affiliate tracking script here gets triggered. My problem is that 90% of our local clients pay via bank transfers or post cheques and thus these get entered as manual payments in the admin area. Any ideas on what I should mess with so that manual payments also trigger a 3rd party script i.e. affiliate sale tracking/crediting? Oh and I can't use the WHMCS in-built affiliate system because it doesn't support 2nd level/tier commissions. Thanks, Kristy

Any solution to this? I'm facing the same issue when accepting payments via cheque (that need to be manually entered from the Admin side and therefore complete.tpl doesn't get triggered & commissions aren't credited)

Hello, I have website design clients who have a free domain included in their package. When migrating into WHMCS, I made the mistake of not filling out the "Domain Registration" section when "Adding a new order" for the website package (I only entered the domain name under the Product/Service section). Is there a way I can now enter the free domains to each client for each of these website design package orders? I do not want to enter a domain separately because I do not want it to renew unless the website design package is renewed. I'm familiar with MySQL so I can do this through phpMyAdmin if someone could point me in the right direction. Thanks, Kristy

Hi Jeremy, Thank you for your reply. In the end, I had to switch off the use of "KB SEO Friendly URLs" as I just could not get this to work - even after re-ordering the htaccess. No matter what I did, it all resulted in the KB spitting out 404 errors when attempting to open a support article. Thanks Kristy

Hi All, I have WHMCS installed on a site that runs on Wordpress. Currently, WHMCS and Wordpress are working well together except for one hiccup: the Knowledge Base. I can access /manage/knowledgebase.php and it shows the list of articles in my KB. However, when I try to open a KB article, I get a 404 error message. I suspect its due to the Wordpress HTACCESS file. But I've tried instructing HTACCESS to ignore rewriting URLs under the manage or knowledgebase folder but it doesn't work. A sample KB URL is: https://www.test.com/manage/knowledgebase/1/How-to-set-up-an-email-account-on-BlackBerry.html Does anyone have any idea how to handle this? <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / #Options +FollowSymlinks #WHMCS SSL #Rewrite the URL for Wordpress, Ignore /manage RewriteCond %{REQUEST_URI} !^/(manage/.*)$ RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] #Rewrite the URL for WHMCS to always use httpS except for the dl.php file RewriteCond %{REQUEST_URI} !^/manage/dl.php [NC] RewriteCond %{REQUEST_URI} ^/manage/ [NC] RewriteCond %{SERVER_PORT} !^443$ RewriteRule ^(.*)$ https://www.domain.com/$1 [R=301,L] #Rewrite the URL for WHMCS dl area to always use http RewriteCond %{REQUEST_URI} ^/manage/dl.php [NC] RewriteCond %{SERVER_PORT} !^80$ RewriteRule ^(.*)$ http://www.domain.com/$1 [R=301,L] </IfModule>

Just wanted to thank Ronnie! This is going to be helpful

Hi! My WHMCS is installed in a folder called "manage". So the URL is like: http://www.mycompany.com/manage Can I buy a SSL cert for the main domain (mycompany.com) and would it still be able to apply to the WHMCS folders? Thanks, Kristy

Hey all, I have WHMCS installed in a folder called "manage" - therefore my URL now looks like: http://www.mycompany.com/manage If I purchase a standard SSL cert (not a wilcard cert), can I apply the cert to the main domain (mycompany.com) and will it still apply to the "manage" folder? Or must I specifically use : http://www.mycompany.com/manage Thanks, Kristy

Thanks Jack!

Hello! Using the "portal" template as a base, I've heavily customised my WHMCS theme to match the website's design. However, my concern is that "portal" is a template that comes with WHMCS by default - and therefore would get overwritten when an upgrade occurs. How do I rename this folder to something like "custom" and then point WHMCS to use the templates in that folder instead? Thanks. Kristy