hostclearly

Hi, Has anyone worked with them? I ordered rush so that it would only take 8 hours and it has been about 16. Not sure if they are backed up or something and it doesn't bother me as long as I get quality work, but I also haven't seen a reply to my ticket from when I originally purchased. If someone can let me know something about them that would be great! Thanks, Harrison

Hi, So I exaggerated it wasn't 8 days it was around 5. However WHMCS has now fixed the script and I am glad. Thanks WHMCS. I just feel you need more help as you seem over worked.

Okay, well it is now 4 days since this thread was started and I am still waiting for a fix. Too everyone that talked about licensing it was for star develop which WHMCS licenses to us. I contacted Hostgator where I have a VPS and they went through about a hour of trying to fix it and redirected me toward WHMCS as who should be responsible, because yes that is their license issue when it says "Invalid License". I am just frustrated and waiting almost 18 hours for a support reply, because you have a reseller license doesn't sound right. I have had my license for now 4 years and never waited this long for replies. Sorry to anyone offended. WHMCS makes a good script, but I feel support could be improved and I am sure Matt will work on that soon as I contacted him personally just now.

@VicToMeyeZR WHMCS is licensing it and selling it so it really is their issue.

Hi, I have a license through my data center and they have directed me toward you since I purchased the addon directly from WHMCS. Also, the reply took over 14 hours, I over exaggerated a little and it still shouldn't have taken that long as WHMCS use to reply within minutes to 3 hours at max.

Yeah, I hope they do really soon. I don't want to leave WHMCS, but it is getting really hard to work with a company that takes 24 hours to reply to a simple question or license error. Like if your license got suspended and they had to manually re-issue it and it took 24 hours you could lose numerous sales and aggravate clients while they have to wait for support tickets.

Hi, Okay, so I don't know about anyone else, but in the recent few months I have become very unhappy with WHMCS's support team. I understand they are busy and making WHMCS better, but you shouldn't have to wait almost 24 hours for a response that didn't help you. At this point I am very unhappy and I did think about looking at different solutions for my billing software. For example I recent purchased the live chat addon. It seems they didn't update the installer for 5.0 so the directions weren't that clear. I installed it and it said the License was invalid so I submitted a ticket to wait 24 hours to say that I installed it wrong. I installed it where they told me to and it say says "Invalid License". I am not sure what to do at this point, but hope WHMCS support gets better and I am not waiting 20+ hours for support. Sorry if this offends anyone, but this is feedback from an unhappy customer.